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Gift Subscriptions

Last Updated: Aug 08, 2018 02:09PM PDT
This article goes over the process for gifting subscriptions and receiving gift subscriptions as well as some frequently asked questions.

Gift Subscriptions

This article goes over the process for gifting subscriptions and receiving gift subscriptions as well as some frequently asked questions.

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Whether you are a streamer looking to reward one of your loyal viewers with a subscription to your channel or just looking to gift a friend a subscription to one of their favorite channels; we’ve got you!

How to gift a subscription

To begin the gifting process head to the Partner or Affiliate channel you wish to gift a subscription for. Once you are on the channel page there are a couple of ways you can begin the gifting process. Below we have outlined both ways to gift a subscription.

Gifting through the Subscription button

To begin click the subscription button at the top of the channel video player, this will be purple if you are not currently subscribed to the channel yourself or green if you are subscribed.

After you have opened the subscription menu you will see the below prompt.

From here, you may choose to gift a subscription to a specific viewer or give up to 100 gifts to followers and viewers of the channel.

You may also upgrade your current subscription.

Gifting to a Specific Viewer

After you have selected to gift to a specific Viewer you may choose to gift a Tier 1, 2, or 3 subscription and find the recipient of the gift subscription via a user search.

Once you have found your recipient, simply click on them and proceed to the “Gift a Subscription” button on the bottom of the prompt. Make sure to double check you have selected the correct recipient as you will not be able to change this later in the process.

 

The checkout process is the same as buying your own subscription, at the top of the checkout page however you will notice a line of text notifying you of who you are purchasing a subscription for and the subscription tier.

Simply complete the checkout process by proceeding to pay with a valid payment method. Once your payment has been completed the gift subscription will be received by your grateful recipient!

Community Gifting

After you have selected to gift to the Community, you may choose to gift a Tier 1, 2, or 3 subscription and how many gifts to give. Alternatively, you may also give out a custom amount of gifts at the bottom.

Simply complete the checkout process by proceeding to pay with a valid payment method. Once your payment has been completed the gift subscription will be received by your grateful randomly selected recipients!

Note: For more information on how recipients are chosen, click here to check out our FAQ.

Gifting through chat

Do you see your intended subscription recipient in chat? Great! You can begin the gifting process by simply finding their name in chat, clicking and opening their chat card.

From here you may begin the process by clicking “Gift Subscription”. After doing so you will be prompted to select a subscription tier to gift to the recipient.

Simply select a tier and then click “Gift a Subscription”. You will then be taken to the checkout page to pay for your gift subscription.

The checkout process is the same as buying your own subscription, at the top of the checkout page however you will notice a line of text notifying you of who you are purchasing a subscription for and the subscription tier.

Simply complete the checkout process by proceeding to pay with a valid payment method. Once your payment has been completed the gift subscription will be received by your grateful recipient!

The Sub Gifter Badge

To recognize your generosity, we created a Sub Gifter badge that appears when you gift a sub. It stays visible for as long as any gift sub you have given is active, and disappears when your gifted subs(s) expire. Gift another sub and the badge reappears.

Receiving a gift subscription

Look who got a gift subscription, lucky you! If you have been gifted a subscription we will let you know via your notifications located in the top right of your page.

In the notification you will find the gifter and the channel of the subscription you were gifted. Feel free to give them a thanks in chat!

Managing the subscription

To see this subscription on your account, head to your subscriptions page, here you will find a list for all of your active subscriptions (paid, prime and gifted).

On a gifted subscription you will see the gifter of the subscription and the date of expiry. Should you not want this subscription you may select “Disable Subscription Benefits” after clicking “Subscription Options”. This will remove the subscription benefits for the respective channel effective immediately.

On the channel page and your subscriptions manager you may also upgrade to your own paid subscription which will extend your current subscription and enable subscription renewals for you. Please remember you may cancel renewals of paid subscriptions at any time via your subscription manager.

Reporting abusive users

You may report abusive users under “Subscription Options”. You will be presented with a report form prompt - please fill this out to file your report.

Frequently Asked Questions

Below we have drafted some frequently asked questions regarding subscription gifting. You may find a comprehensive list of frequently asked questions for subscriptions in general on our Purchase Support FAQ.

Should you require assistance with your subscription please reach out to our purchase support team by filling out our support form and selecting “subscriptions” as your issue.

  • Q. Can I gift a subscription through my Twitch Prime subscription token?
    • A. No, Twitch Prime subscription tokens can not be used to gift a subscription to another user.
  • Q. Can I upgrade a subscription gifted to me?
    • A. Yes, you may upgrade a gifted subscription to a paid recurring subscription at anytime via the respective channel page or via your subscription manager.
  • Q. I don’t want a subscription to a channel I was gifted one to, what can I do?
    • A. When someone gifts you a sub, you will automatically receive the subscription, and the Partner or Affiliate subscribed to will receive the support from that subscription. You may choose to disable the subscription benefits if that channel does not suit you, but we want to make sure the support still goes to that streamer, as the gifter intended. You can disable Gift Subscription benefits from your subscriptions management page.
  • Q. Will people see if I have gifted someone a subscription?
    • A. Yes, an alert will be sent to chat at the time of the subscription notifying the streamer and chat of your gift subscription to another user.
  • Q. What payment options are available for gift subscriptions?
    • A. The checkout flow follows the same flow for self subscriptions so all of the beloved payment methods you use will be available to purchase gift subscriptions for other users.
  • Q. Can I gift someone a Tier 2 or Tier 3 sub?
    • A. Yes, you can gift a subscription at all three tiers.
  • Q. Does a gifted sub count towards sub tenure? In other words, would a gifted sub extend my sub tenure if I canceled my sub but were still within the grace period for sub tenure?
    • A. Yes, a gifted sub will preserve/continue your sub tenure.
  • Q. If I receive a gift sub to a channel I've never subbed to before, and after the gifted month I decide to continue the sub, does my tenure start at month one or month two?
    • A. Your tenure would start at month two, because gifted subs count toward sub tenure.
  • Q. Can I buy a subscription to a channel for which I was gifted a sub?
    • A. Yes, you can! When you have an active gift subscription to a channel, you can purchase a subscription either using the subscription button in the upper right of the video player, or on your subscription management page. You will not be charged until after your gift subscription ends.
  • Q. I tried to give someone a sub, and the Gift a Sub button is greyed out. Why?
    • A. If someone is already Subscribed or Banned in the channel, they cannot receive Gifts Subs in that channel. Banned users cannot send Gifts in channels where they are banned.
  • Q. Can I buy someone an upgraded sub as a gift? My friend has a Tier 1 sub and I want to gift him an upgrade to a Tier 3 sub for a month.
    • A. Upgrades are not currently available through Subscription Gifting.
  • Q. Can I buy someone a recurring sub?
    • A. Not at the moment. Gift subscriptions last one month.
  • Q. Are gifted subscriptions refundable?
    • A. No. All purchases are final.
  • Q. How about team subscriptions?
    • A. Subscription Gifting is not available for team subscriptions at this time.
  • Q. Can I gift a sub from the mobile apps or from subs.twitch.tv?
    • A. Gifting is not currently available from our mobile apps or from subs.twitch.tv.
  • Q. How are gift recipients chosen when I Gift to the Community?
    • A. We use an algorithm to help us select gift recipients starting with eligible viewers in chat, then followers, mods, and other factors that identify members of a community. Our algorithm also avoids giving trolls subs and we are constantly improving our algorithm to detect this behavior.
  • Q. Can I choose all of my gift recipients when gifting to the community?
    • A. Not at the moment, but you’re not the first person to ask! We love hearing feedback and will look into incorporating it into future improvements.