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How to Subscribe

Last Updated: Nov 02, 2017 07:00PM PDT
This article explains how to support broadcasters through monthly channel subscriptions.

How to Subscribe

This article explains how to support broadcasters through monthly channel subscriptions.

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Our subscription options let Partners reward and interact with their most passionate fans. Among the benefits for subscribers are: access to custom emotes that you can use across all of Twitch, subscriber badge (that changes the longer you subscribe, if the channel has set up loyalty badges), and other perks we allow Partners to enable if they choose such as ad-free viewing!

Also, when you subscribe to any channel for the first time through Twitch Prime or resubscribe, a share button will appear at the top of chat. Click that button anytime you are ready. It will stay there for 30 days. That button triggers any alert the Partner or Affiliate has set up, and also allows you to send your customized message to the broadcaster.

Recently our subscription program has expanded in order to support Partners and Affiliates. This guide will explain the various options available to you.

How to Subscribe with Twitch Prime

With Twitch Prime, you have a channel subscription every 30 days at no additional cost to be used on any Partnered channel. When you click the Subscribe button in any partnered channel, the first tab shows you if you have a subscription option if you are an active Twitch Prime subscriber.

Simply select Subscribe Free to activate your Prime subscription.

If you are not currently enrolled in Twitch Prime, you will see a quick shortcut to start your trial.

If you do not have a Prime subscription available, the button will be greyed out with Not yet!.

Learn more about Prime subs here.

Click $4.99, $9.99, or $24.99 to choose which price to subscribe at.

Benefits of additional subscription options:

  • Partners can create additional benefits for each subscription option. For example, access to additional emotes for $9.99 and $24.99 subs, if provided. Also participate in new $9.99 and $24.99 subscriber roles based within the Twitch App, if offered by a Partner or Affiliate.
  • Help Partners Unlock Emote Slots Faster: Partners unlock new sub emotes for all of their subscribers based on their number of subscribers. The new subscription options will help them unlock new emotes faster. While a $4.99 sub is worth one subscriber count, the $9.99 sub is worth two subscriber counts, and the $24.99 sub is worth six toward the number of subscribers needed to unlock new emote tiers.

Subscriptions are a monthly recurring product that can be purchased with Credit Card or PayPal.

However, if you click More Methods beside the payment options at checkout, you can pay for 1 month, 3 month, or even 6 month increments.

Through the More Methods dialogue, it will again default to prior payment accounts that you have used. But you can click Choose another Payment Method and choose from a wide range of Xsolla options, including gift cards and digital cryptocurrency.

Subscribing through subs.twitch.tv

Subscribing to your favorite streamer through mobile and desktop has never been easier than now with subs.twitch.tv.

When you visit subs.twitch.tv on a mobile or desktop web browser, you will find a search bar to search for specific streamers, and once logged in, a list of Partner and Affiliate streamers you follow. Clicking on any of the channels presented will take you to their respective subscription page where you can subscribe with ease.

Once you are done selecting your chosen channel and subscription price ($4.99, $9.99, or $24.99) you will be presented with available payment methods. Select the payment method you wish to use to purchase the subscription with and follow the on-screen instructions presented to you.

Twitch Partners and Affiliates can link to their subscription page easily by simply replacing “channel” in the following URL with their channel name: https://subs.twitch.tv/channel. This link can be posted on social media, or anywhere the streamer would like to promote subscriptions. The link works seamlessly across mobile devices and desktop.

Frequently Asked Questions

  • Q. I currently subscribe to a channel at $4.99. How to I switch over to $9.99 or $24.99? Do I need to wait til the end of my subscription cycle?
    • A. You can switch over by going to the channel page, clicking the green Subscribed button in the upper right corner, and selecting your new option. You do not need to wait til the end of the cycle, but there is no proration. You will be charged the new amount immediately, and will not receive any refund for the remainder of the $4.99 if your subscription month is not over.
  • Q. I subscribe to a channel using a Twitch Prime subscription. Can I switch over to $9.99 or $24.99, and how? Do I need to wait til the end of my subscription cycle?
    • A. You can switch from the Twitch Prime subscription at any time by going to the channel page, clicking the green Subscribed button in the upper right corner, and selecting your new option. You do not need to wait till the end of the subscription cycle, but you will not get another subscription to use until your 30 day cycle is over.
  • Q. I am a partnered streamer. Do I need to offer new emotes to my community for the $9.99 and $24.99 subs?
    • A. It is optional, and we would like you to do what is best for your community. Are you interested in creating emotes for the additional subscriptions and help finding an artist to design badges for you? We recently put out a call on Twitter for artists to respond to our thread with work examples and a link to a portfolio. Check it out!
  • Q. When is sub gifting coming?
    • A. We are already working on it, and expect to start testing this within the next few months.
  • Q. Can I subscribe on subs.twitch.tv with my free subscription from Twitch Prime?
    • A. Unfortunately the option to subscribe via Twitch Prime is not currently available on subs.twitch.tv.
  • Q. Where can I see my currently active subscriptions?
  • Q. I purchased a subscription but I don’t see it as active on my account, what do I do?
    • A. Don’t panic, some payment methods can take a little longer to process than others. If you don’t see your subscription activated within 5 minutes please reach out to our purchase support team by opening a ticket and selecting your issue as subscriptions.

      Make sure to log in at the top of the ticket submission page to ensure we have all of the information required to assist you.

Help and Contact

If you are having issues with any Twitch Prime membership benefit, please open a ticket here and select the reason Twitch Prime from the dropdown menu so that you can receive proper assistance with your issue. For customer support on Amazon Prime in Twitch Prime countries, use one of the following links:

Note: You MUST log in to the help portal before opening a support ticket about Twitch Prime.