Help Center Welcome, Guest Login

Top Cheerers Guide

Last Updated: May 16, 2018 11:34AM PDT
This article explains what Top Cheerers is and how Partners and Affiliates can use it.

Top Cheerers Guide

This article explains what Top Cheerers is and how Partners and Affiliates can use it.

Notice an error or have feedback for this article? Let us know!

As an expansion to Cheering with Bits, we have added Top Cheerers to replace Pin Top Cheer. In channels that enable Top Cheerers, the top 3 Cheerers for either the week, monthly or all-time (set by the streamer) will have their usernames pinned to the top of chat along with total amount of Bits Cheered. Viewers can click on Top Cheerers to expand it and see the top 10 Cheerers, as well as their own ranking. The Top 3 Cheerers will also have exclusive Chat Badges they can proudly show as recognition as one of the streamer’s top supporters.

Partners and Affiliates will be able to opt in or out of the Top Cheerers feature via their dashboard settings. As we continue to build on Cheering, our goal is to add value for your viewers and for you.

How Top Cheerers Works

Top Cheerers can be toggled on or off anytime via Settings.

Channels with Cheering will be able to display the Top Cheerers, to recognize top contributors either weekly, monthly or all-time and grant them exclusive chat badges.

Clicking on the Top Cheerers panel in chat will show the top 10 users and the viewer’s current position.

Frequently Asked Questions

  • Q. When does the Top Cheerers reset if it is set to weekly?
    • A. Midnight Pacific on Sunday night.
  • Q. If I make one of the top 3 spots for Top Cheerers and unlock a badge, how long do I get to keep it?
    • A. If you unlock a Top Cheerer badge, you keep it for as long as you keep that ranking. If you are in the #1 spot, and someone overtakes you, they will get the #1 badge right away, and you will then have the #2 badge until and unless someone overtakes you in the #2 spot. If the creator has Top Cheerers set to ‘weekly’, the leaderboard resets every 7 days on Sunday at midnight Pacific time, at which point all 3 badges disappear until someone Cheers enough to take one of the top 3 spots.
  • Q. Can I turn Top Cheerers off?
    • A.You may turn off Top Cheerers via your dashboard. Once on the Pinned Cheering Settings page, you will see an option to untick Enable Top Cheerers - don’t forget to save your settings.

      For Partners this option will be under Settings > Partner > Pinned Cheering Settings.

      For Affiliates this option will be under Settings > Channel > Pinned Cheering Settings.

  • Q. What happens when a Top Cheerer is banned / unbanned from a channel?

    Note: Please note that only channel bans (indefinite) will affect the Top Cheerer leaderboard. Timeouts will not affect the Top Cheerers leaderboard.

    • A. When a Top Cheerer is banned from a channel their Top Cheer will be removed from the Top Cheerers and everyone below the banned user will move up a spot.

      If the previous Top Cheerer is unbanned they will be eligible to receive their position again should they still be a Top Cheerer. As banned users are not able to Cheer their position may have changed.

  • Q. Can I go back to just having one Top Cheer pinned?
    • A. We have replaced the previous version of Pin Top Cheer with the Top Cheerers leaderboard to recognize more viewers who Cheer. It is not possible to return to the previous version of Pin Top Cheer.