This article explains how to appeal muted audio in VODs.
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If you believe one of your videos has been incorrectly flagged by our Audio Recognition system which has resulted in a muted VOD, we offer an appeals process built into the Video Manager section of your dashboard.
You own/streamed the audio
Buying or streaming audio for personal listening does not give you permission to distribute it on Twitch.
You credited the artist
This is not enough to give you permission to distribute audio belonging to others on Twitch (unless expressly listed in licensing documentation, such as Creative Commons’ “By” attribution cause).
Audio or music in games may still be separately copyrighted or for limited uses.
You can check the status of your appeal by clicking on the appealed video where you will see either Unmuted or Denied. When your video has been reviewed, you will receive an email with the outcome of your appeal.
HELPFUL HINT If you already have a muted video in appeal, you should not submit a new appeal. We will respond to your original appeal (and all appeals) in the order in which it was received.
Q: What are some ways to avoid getting my content flagged and muted?
A: The primary way is to make sure the music you are using is copyright-free. The Twitch Music Library is a list of tracks that have been made available on a royalty-free basis to Twitch broadcasters for use exclusively on the Twitch platform within Broadcasters’ video streams. These tracks are able to be used in both live broadcasts and VODs on Twitch.
Q: Will my live content be flagged or muted?
A: No, this appeals process is strictly for VOD content.