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Partner Settings Guide

Last Updated: Dec 15, 2016 10:31AM PST

Partner Settings Guide

This article explains what all of the features on the Partner Settings page are, and how to use them.

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Twitch Partners can find the Partner Settings tab via the Broadcaster Dashboard. It lists all the options available to Partners. You must be a partner in order to see this tab on your dashboard.  



Index (click to jump to the section):

Subscription Name
Subscriber Badges
Emoticon Code Prefix
Subscriber Emoticons
Subscriber-Only Chat
Exclude Subscribers from Slow Mode
Restrict Access to Archives
Restrict Access to Video Quality
Ad-Free for Subscribers
Accept International Payments

Affiliate Options
 

Under the first category, the General Information section, the Subscription Name setting allows Partners to set their title for their Subscription ticket purchases that appear when a user is going through the subscription payment process.

How to use this setting
  1. Go to the Partner Settings tab
  2. Scroll down to the General Information section
  3. Click Subscription Name and enter whatever title you wish to provide on your subscriber ticket (there is a maximum of 50 characters for this)
  4. Click Save Changes


This can be edited at any point, does not require approval to show immediately, and can include any characters. Explicit words and hate speech are prohibited - the Subscription name must comply with Community Guidelines.
  

Under the second category, the Chat section, the Badge setting allows Partners to set or reset their Subscriber badge. When someone subscribes to your channel, they will get a subscriber-only chat badge that will automatically be displayed next to their name in your channel's chat. This badge will only be displayed in your channel. Setting a badge requires manual approval before it appears to your audience. You can change your badge at any time by uploading a new badge, but the new badge will also require waiting for manual approval before it is public.
 

Under the second category, the Chat section, the Emoticons setting allows Partners to set their prefix for their Subscription emoticons. This section will ONLY show for new partners or partners who have not yet set their emoticon code prefix and is required to be set before emoticons can be uploaded.



Please note that emoticon prefixes:
  • Cannot start with a number
  • Must begin with a letter
  • Must be alphanumeric ( a-z 0-9 )
  • Must be a minimum of 3, and a maximum of 10 characters long
  • Must be entirely lowercase
  • Are subject to the Community Guidelines and cannot be overtly sexual, harassing, hate speech, or explicit language

Under the second category, the Chat section, the Emoticons setting allows Partners to upload emoticons. Emoticons require manual approval before they appear to your audience. You can delete your emoticons at any time by editing the emoticon page and clicking the delete icon on the emoticon you wish to remove.

How to use this setting
  1. Go to the Partner Settings tab
  2. Scroll down to the Chat section
  3. Click Emoticons and upload emotes in the sizes specified
  4. Click Save Changes
There is a lot to cover in regards to Emoticons so to learn more about Emoticon requirements, upload process, and other aspects, check out this article.
 

Under the second category, the Chat section, the Subscriber-Only Chat setting allows Partners to restrict chat access to only their Subscribers.

How to use this setting
  1. Go to the Partner Settings tab
  2. Scroll down to the Chat section
  3. Click Subscriber-Only Chat and choose whether to enable or disable this setting (a checked box means only Subscribers can chat in your chat room, and an unchecked box means all users can chat in your chat room)
  4. Click Save Changes



This setting can also be enabled and disabled via chat commands, executed by the Partner or their Moderators. Enable this by typing "/Subscribers" in the chat. Typing "/Subscribersoff" in the chat disables the Subscriber-Only chat room feature.
 

Under the second category, the Chat section, the Exclude Subscribers from Slow Mode setting allows Subscribers to be immune to slow mode. Slow mode is a time delay on allowing viewers to speak in your chat room. Slow mode can be set to any amount of time from 1 second to 86400 (24 hours). Enabling this feature means your Subscribers will be immune to any slow mode you set but non-Subscribers will still be affected by it. Your chat moderators, and all Twitch Staff/Admins/Global Moderators are always immune to slow mode.

How to use this setting
  1. Go to the Partner Settings tab
  2. Scroll down to the Chat section
  3. Click Exclude Subscribers from Slow Mode and choose whether to enable or disable this setting (a checked box means Subscribers are immune to slow mode, and an unchecked box means all viewers are subject to slow mode)
  4. Click Save Changes
 

Under the third category, the Video section, the Restrict Access to Archives setting allows Partners to restrict viewing of their past broadcasts and highlights to only their Subscribers.

How to use this setting
  1. Go to the Partner Settings tab
  2. Scroll down to the Video section
  3. Click Restrict Access to Archives and choose whether to enable or disable this setting (a checked box means only Subscribers can watch your past broadcasts and highlights, and an unchecked box means all users can watch your past broadcasts and highlights)
  4. Click Save Changes


Helpful Hint
Viewers expect consistency, so it is recommended that Partners avoid frequent changes of this setting as it can lead to a negative viewing experience. Whatever option is chosen, clear communication is key! Consider letting viewers know whether you offer access to past broadcasts (VODs) and highlights for Subscribers in the info panels on the Channel Page, when you discuss Subscriber benefits on stream, and in any other spots where you outline the Subscriber benefits you have on your channel.
 

Under the third category, the Video section, the Restrict Access to Video Quality setting allows Partners limit the video quality provided to non-Subscribers (Subscribers always have access to all video quality options).

How to use this setting
  1. Go to the Partner Settings tab
  2. Scroll down to the Video section
  3. Click Restrict Access to Video Quality and choose what amount of quality you wish non-Partners to have access to
  4. Click Save Changes

Helpful Hint
Viewers expect consistency, so it is recommended that Partners avoid frequent changes of this setting as it can lead to a negative viewing experience. Whatever option is chosen, clear communication is key! Consider letting viewers know whether you offer additional quality options for Subscribers in the info panels on the Channel Page, when you discuss Subscriber benefits on stream, and in any other spots where you outline the Subscriber benefits you have on your channel.
 

Under the fourth category, the Monetization section, the Ad-Free for Subscribers lets Subscribers watch streams without any interruptions, and it lets Partners run ads without worrying about giving their most dedicated viewers a negative viewing experience. It is yet another feature to offer to Subscribed viewers who wish to support their favorite Partners via the subscription program. This feature is enabled by default for all Partners, but they can choose to opt-out at any time.

How to use this setting
  1. Go to the Partner Settings tab
  2. Scroll down to the Monetization section
  3. Click Ad-Free for Subscribers and choose whether to enable or disable this setting (a checked box means Subscribers will have an ad-free viewing experience, and an unchecked box means all viewers will see ads when Partners run them)


Helpful Hint
Viewers expect consistency, so it is recommended that Partners avoid frequent changes of this setting as it can lead to a negative viewing experience. Whatever option is chosen, clear communication is key! Consider letting viewers know you offer ad-free viewing for Subscribers in the info panels on the Channel Page, when you discuss Subscriber benefits on stream, and in any other spots where you outline the Subscriber benefits you have on your channel.

Calculating Ad Revenue
If you enable ad-free viewing for Subscribers, your ad revenue will be calculated based only on the number of non-subscribed viewer impressions when you ran the ad. When the ad-free option is enabled, channel Subscribers will not be included in the impression counts used to calculate ad revenue. However, Twitch Turbo Subscribers who are also channel Subscribers do count as ad impressions contributing towards ad revenue.

With ad-free viewing for Subscribers enabled, you should only see a minimal change in ad revenue (up to about 3%), and for most Partners, this will be balanced by higher subscription rates as viewers see the added value of their purchase. You can also fine-tune your ad revenue by adjusting the timing and frequency of the ads you play during your streams or choosing to opt-out of offering ad-free viewing for Subscribers on your channel.

If Partners have questions about ad-free viewing for Subscribers, contact partnerhelp@twitch.tv.
 

Under the fourth category, the Monetization section, the Accept International Payments is for the Content License Agreement Subscription Revenue Amendment. This is turned on by default for all Partners to enable more users to subscribe to them.


 

Under the fourth category, the Monetization section, the Affiliate Options lets you manage your affiliate promotions. Read here for more information on beginning and running a Teespring Partner Merchandise campaign.