About Account Suspensions and Chat BansThis article explains the basics of account suspensions and chat bans, and how you can appeal them.
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We suspend accounts that violate our Terms of Service and/or Community Guidelines. Most violations will result in a 24 hour suspension and a strike on the account. If your account is suspended, you may not access or use Twitch services, including watching streams, broadcasting, and chatting. After the 24-hour period is complete, you will be able to use our services once again. After two strikes, the next violation will result in an indefinite suspension, but some severe violations will result in an indefinite suspension on the first violation. In some instances, we may also remove content associated with violations of our policies.
Note on bot accounts: While we welcome bots that add new features to Twitch chat and Whispers, bot accounts that spam unwanted messages will be banned indefinitely. Bots that exceed messaging rate limits will automatically be blocked from sending more messages. To ensure your bot is not banned, please visit this link to our developer documentation to learn about message and command rate limits and how to register your bot.
If you think that you did not violate our Community Guidelines, you may appeal the strike on your account. In order to appeal, you must contact us at help.twitch.tv and click “Send Us an Email” at the bottom of the page. Appeals sent via any other means will not be considered.
- Before you fill out the form, click Login at the top of the page or on the form to login to with the suspended Twitch account you wish to appeal.
- Select that your issue relates to “an account suspension” from the drop down menu. Appeals sent via other topics may result in a delayed response or no response.
- In your appeal, include the name of the suspended account, as well as the reason you believe you were suspended incorrectly.
- After your appeal has been submitted, you will receive an auto-response to the email registered to your Twitch account acknowledging receipt of your appeal, providing additional detail on the appeals process, and including a link to a form.
- Once you’ve reviewed the email, you must complete the form to the best of your ability in order to complete the appeal submission process. Incomplete or lack of form response may result in a delayed response or no response.
- Once your appeal has been reviewed, we will reply notifying you of the status of your appeal and account(s). This will complete the appeal process.
Appeals are reviewed in the order they are received and we do not guarantee strikes will be overturned. Only the owner of the accounts in question may appeal an account suspension, and frivolous appeals or appeals submitted to inquire on the status or request unsuspension of an account that you do not own will not be considered. Abusing or spamming the appeals process may lead to additional suspension, extended suspension, or revoking of appeal privileges.
Note on proxies: If you are connecting from an open proxy, it may show you that you have been blocked from using Twitch. Many open proxies have been blocked due to users abusing our Terms of Service from these proxies. We will not unblock these proxies from our site. We recommend you do not use these services to connect to Twitch services.
We will respond to clear and complete notices of alleged copyright infringement. Our copyright procedures are set forth in the DMCA Guidelines. Individual copyright violations will result in immediate removal of the content, temporary suspension, and receipt of a copyright infringement strike. Repeat copyright violations will result in an indefinite suspension of your account.
Copyright infringement strikes may only be reversed upon receipt of valid counter-notification. Details on what must be contained in a valid counter-notification are also contained in the DMCA Guidelines.
If you have been banned from chatting in a specific channel, you must contact either the channel owner or an appointed moderator for that channel if you wish to appeal the ban. Channel owners and moderators are free to ban anyone from their channel, regardless of the reason. Twitch Staff will not assist in reversing channel-specific bans. Please note that while you are welcome to appeal a channel ban, misuse of Whispers or other features to attack or harass anyone due to receipt of a channel ban (or any other reason) will lead to suspension of your account(s).