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About Site Suspensions, DMCA Suspensions, and Chat Bans

Last Updated: Dec 15, 2016 10:37AM PST

About Site Suspensions, DMCA Suspensions, and Chat Bans

This article explains why account suspensions and chat bans happen, and what to do if it has.
Accounts are suspended for violations of our Terms of Service and/or Community Guidelines. Most typical violations will lead to a first or second suspension that lasts 24 hours, and a third suspension enacts an indefinite suspension on the account. After the 24-hour period is complete, you will be able to access our site. Some severe violations may result in an indefinite suspension, regardless of a lack of previous suspensions.

Index (click to jump to):

Common Reasons for Account Suspensions
Contesting a Site Suspension
Contesting a Channel's Chat Ban

 

Common reasons for account suspensions are as follows:

  • Violence and Threats: You may not publish or post direct, specific threats of violence against others. Threatening to attack an IP, or posting a public IP address of other users is explicitly prohibited.
  • Sexual Material: Nudity and other forms of sexually explicit material is prohibited. Violations of these types can end in indefinite suspension. This includes non-video content, such as chat and static images.
  • Impersonation: You may not impersonate others through the Twitch/Justin.tv service in a manner that does or is intended to mislead, confuse, or deceive others
  • Harassment: You may not harass users. This includes using our private messaging system, and/or chat systems to harass or spam users. Creating new accounts to harass users will result in all those accounts being suspended
  • Non-Endemic Content: 
    • Non-Gaming: You may not stream non-gaming content as the focus of a stream. Please keep your broadcast content related to a gaming theme. While not all of your stream must be directly gaming, we do not allow extended periods of non-gaming  content to be broadcast on Twitch.
    • Non-Music: You cannot broadcast a radio-style music show, perform lip syncing or karaoke (that is not already a game in our database), or dance to music as the basis of your content. Music must be a live music performance. Select channels have been pre-approved to broadcast radio style and concert broadcasts on Twitch by our Music team.
    • Non-Creative: We allow a wide variety of Creative content under the Creative category, so for a full list see here. For a list of prohibited Creative content, look under the approved content section. This prohibited list is not comprehensive.
    • Non-Social Eating: For a list of what is and is not allowed under Social Eating, please see the Social Eating FAQ.
  • Trademark: We reserve the right to reclaim user names on behalf of businesses or individuals that hold legal claim or trademark on those user names. Accounts using business names and/or logos to mislead others will be indefinitely suspended.
  • Privacy: You may not publish or post other people's private and confidential information, such as credit card numbers, street address or Social Security/National Identity numbers, without their express authorization and permission.
  • Copyright: We will respond to clear and complete notices of alleged copyright infringement. Our copyright procedures are set forth in the DMCA Guidelines.
  • Unlawful Use: You may not use our service for any unlawful purposes or for promotion of illegal activities. International users agree to comply with all local laws regarding online conduct and acceptable content.

Note: If you are connecting from an open proxy, it may show you that you have been blocked from using Twitch. Many open proxies have been blocked due to users abusing our Terms of Service from these proxies. We will not unblock these proxies from our site. It is recommended you do not use these services to connect to Twitch.

To contest a site-wide account suspension, please contact us at help.twitch.tv and click Send Us an Email at the bottom of the page. In your appeal, include the name of the suspended account, as well as the reason you believe you were suspended incorrectly. We do not guarantee that the decision will be reversed, and appealing a valid suspension may result in an indefinite suspension for utilizing Support resources for review.

If your account suspension was found to be in error, we will contact you back within several business days notifying you of your account restoration. If you know your channel has been closed for copyright, we cannot and will not lift your suspension.

If you have been banned from chatting in a specific channel, you must contact either the channel owner or an appointed moderator for that channel. The decision for a channel owner or moderator to ban you from their room is entirely within their rights regardless of the reason, and no Twitch Staff. Twitch Admin, or Global Moderator can assist you in reversing a ban decision made within a broadcaster's channel.