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How to send error information

Last Updated: Apr 05, 2016 06:19AM PDT

Sending Error Information

This article explains how to send in error information regarding a bug or error which requires further investigation. 

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If you have experienced a bug or error which requires further investigation, please use the following methods for either Google Chrome or Mozilla Firefox. If neither of these are your browser, a simple Google search of locating the console for your browser should return some helpful information! Once you've followed the steps below, send your bug report here!

Google Chrome


1. Press F12. This will pull open your developer console. Alternatively, go to settings -> tools -> developer tools.
2. Navigate to the "network" tab of your tools.
3. In that window, load the page you are having issues with.
4. Let the page load, then sort by Status Text. Look for errors in RED
5. Screenshot the 404, 408, 502, 503, and other errors in red
6. Send them to us along with a console log!


 

Mozilla Firefox


1. Go to a web page. Press F12, then F5 to open the developer tools and refresh the page.
2. Navigate to the "network" tab of your tools.
3. Let the page load, then sort by the status code (checkmark). Look for errors in RED
5. Screenshot the 404, 408, 502, 503, and other errors.
6. Send them to us along with a console log!