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How to File a Video Playback Issue

Last Updated: Oct 11, 2017 07:50AM PDT
This article provides information and frequently asked questions on reporting video playback issues to Twitch.

How to File a Video Playback Issue

This article provides information and frequently asked questions on reporting video playback issues to Twitch.

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With large distributed systems, it is important to accurately track all issues that occur. If you have difficulty with a video file not loading, live stream buffering, or other playback issue, please click on the settings icon (cog wheel) in the bottom right corner of your video screen and select the "Report Playback Issue" option.

Once selected you will be presented with a drop-down, please select the appropiate description of the issue you are experiencing. This will send a video player report to Twitch: