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Contacting Purchase Support

Last Updated: Oct 03, 2018 07:19AM PDT
This article explains how to get in touch with the correct support team for purchasing issues.

Contacting Purchase Support

This article explains how to get in touch with the correct support team for purchasing issues.

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There are two different avenues of support available for purchase issues, so it is important that you know who to contact if an issue should arise. Most issues will go through the Twitch Purchase Support team, however, some issues pertaining to Twitch Prime and Teespring t-shirt purchases need to be directed to the Prime and Teespring Support teams respectively, in order to be resolved.

Read below for the correct contact information you may need in any of these situations.

Channel Subscription Purchase Support

If you are a Twitch user or customer please open a ticket and log in at the top of the page for expedited purchase support.

If you are not a Twitch user or customer and have a query regarding purchases or charges, please email us at purchasesupport@twitch.tv.

Twitch Prime Purchase Support

If you need help with a purchase issue regarding your Twitch Prime membership, including any game codes or downloadable content, free channel subscriptions, or promotion issues, please open a ticket here and select the reason from the dropdown menu so that you can receive proper assistance with your issue.

Note: You MUST log in to the help portal before opening a support ticket about Twitch Prime.

Teespring Purchase Support

For Teespring purchases that have happened up until July 24th, 2017, please contact Teespring directly: