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How to Use AutoMod

Last Updated: Jul 20, 2017 09:56AM PDT
This article explains how to use AutoMod to assist in chat moderation, as well as other tips and answers to frequently asked questions.

How to Use AutoMod

This article explains how to use AutoMod to assist in chat moderation, as well as other tips and answers to frequently asked questions.

Notice an error or have feedback for this article? Let us know!

To improve moderation experience and broadcaster support even further, you can now shield your chat with AutoMod. AutoMod uses machine learning and natural language processing algorithms to hold risky messages from chat so they can be reviewed by a channel moderator before appearing to other viewers in the chat. Moderators can approve or deny any message caught by AutoMod. With AutoMod, broadcasters can establish their own reliable baseline for acceptable language and around-the-clock chat moderation, a way to create a more positive experience for themselves and their communities.

How AutoMod Works

AutoMod is a moderation tool that blocks inappropriate or harassing chat with powerful moderator control. AutoMod detects misspellings and evasive language automatically.

When a user sends a message that AutoMod flags as potentially inappropriate, the message shown to moderators to be Allowed or Denied. If Allowed, the message will be sent to chat.

Broadcasters can configure AutoMod by selecting one of four levels. These levels affect how aggressively AutoMod holds back messages under four categories: identity, sexual language, aggressive speech, and profanity. These settings can only be changed by the broadcaster, while the dictionary each setting contains is managed by Twitch.

AutoMod does not timeout, ban, or mute users from any channel; it merely withholds comments that fall within the broadcaster's chosen moderation settings to be either approved or denied by the broadcaster's moderators.

Users will receive a notification that their message is being held for review. All users will receive instant feedback that their message is being held for review, as well as a notification if the message was approved or denied. Of course, if approved, the message will instantly appear in chat as the next message.

Broadcasters and their moderators will also still see all the same timeout and ban chatbox options on those messages, so even if the message was denied, there will still be the ability to timeout or ban the user.

How to Configure AutoMod

We recommend you discuss with or inform your moderator team what settings you have used and perhaps which words or phrases you care most about filtering, in order to ensure they adhere to your preferences when they are prompted by AutoMod to review chat messages for approval or denial.

To configure AutoMod:

  1. Go to your Channel Settings page and scroll down to the Chat Options section.
  2. Click on the “Choose level” button.
  3. You will be defaulted to Level 1, the second lowest moderation setting. Drag the slider bar to choose the setting most appropriate for you, from Level 0 to Level 4. Review the other settings in the Chat Options section of your Channel Settings to ensure everything is set up or updated to work best for your community.
  4. Scroll to the bottom of the page and click “Save”.

You can choose one of five levels for your AutoMod setting. Each level catches all words from the previous level, plus more. The higher the level, the more AutoMod will catch. You can see how strictly AutoMod will filter based on how many shields are displayed in each language category, from zero (a little) to four (a lot).

AutoMod language categories:

  • Identity language - Words referring to race, religion, gender, orientation, disability, or similar. Hate speech falls under this category.
  • Sexually explicit language - Words or phrases referring to sexual acts, sexual content, and body parts.
  • Aggressive language - Hostility towards other people, often associated with bullying.
  • Profanity - Expletives, curse words, and vulgarity. This filter especially helps those who wish to keep their community family-friendly.

What AutoMod catches at each level:

  • Level 0: Only commonly blocked terms.
  • Level 1: Only remove hate speech.
  • Level 2: Also remove sexually explicit language and abusive language.
  • Level 3: Remove even more hate speech and sex words.
  • Level 4: All of the above, plus profanity and mild trash talk.

How to Configure AutoMod

  • Q. What languages is AutoMod available in?
    • A. AutoMod is available in: English, German, Spanish, Spanish (Mexico), French, Italian, Japanese, Korean, Dutch, Polish, Portuguese (Portugal), Portuguese (Brazil), Russian, Slovak, Turkish, Chinese (PRC) and Chinese (Taiwan).
  • Q. How will AutoMod operate as new meanings and slang words grow on the internet so frequently?
    • A. Twitch will be regularly reviewing how moderators use AutoMod to maintain its effectiveness on a site-wide and per channel basis. The feedback from your moderators approving and denying messages, as well as removing other messages not caught by AutoMod, will help to grow our understanding of how language used on Twitch evolves. Our goal is for a broadcaster's chosen AutoMod setting to reflect how they want to run their chat.
  • Q. What if I want to customize my AutoMod settings even further, like with a whitelist or blacklist for words the settings I have chosen do not include?
    • A. We now support blocked and permitted terms. Each term can be more than one word, and automod will also try to fix misspellings or evasive language when checking a message.
  • Q. What other tools and options are there to ensure a quality chat experience for viewers?