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Purchase Support & Contact Help

  • Purchase Support FAQ

    This article explains many purchase support aspects and answers related frequently asked questions. ...

    Feb 21, 2018 04:37PM PST
  • Username Rename and Recycling Policies

    This article describes the policies pertaining to Twitch usernames, and how to obtain a rename. User...

    Aug 02, 2018 11:28AM PDT
  • How to Handle View/Follow-Bots

    How to Handle View/Follow-Bots This article explains what view-botting and follow-botting are, and best pract...

    Jun 14, 2016 12:39PM PDT
  • Twitch Twitter "@TwitchSupport" FAQ

    Twitch Twitter "@TwitchSupport" FAQ This article explains provides some relevant information regarding the Tw...

    Jun 11, 2018 05:02PM PDT
  • How to Provide Feedback

    This article explains the various ways to provide feedback to Twitch. How to Provide Feedback This ...

    Jul 11, 2018 12:55PM PDT
  • Missed Email Responses

    Missing an Email Response From Twitch? This article explains common reasons why you may not have received a r...

    Jun 30, 2016 11:43AM PDT
  • How to Appeal Flagged Content

    This article explains how to appeal muted audio in VODs. How to Appeal Flagged Content This article...

    Mar 15, 2018 10:09AM PDT
  • Contacting Purchase Support

    Contacting Purchase Support This article explains how to get in touch with the correct support team for purch...

    Jul 24, 2017 09:08AM PDT
  • Updating Payment Information & Transaction History

    This article explains how to update your payment information for your subscriptions and where to find your tra...

    May 08, 2018 03:50PM PDT
  • PayPal Troubleshooting

    PayPal Troubleshooting This article explains how to stop receiving an error when using PayPal. Notice an err...

    Apr 21, 2017 09:51AM PDT