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Twitch Sings - Closed Beta

Last Updated: Nov 08, 2018 12:44PM PST
This articles provides information and some frequently asked questions on the Closed Beta of Twitch Sings.

Twitch Sings - Closed Beta

This articles provides information and some frequently asked questions on the Closed Beta of Twitch Sings.

Notice an error or have feedback for this article? Let us know!

Twitch Sings is a dynamic, endlessly watchable livestreaming vocal performance platform that brings singers and audiences together like never before. Twitch Sings is available as free to play on PC, iOS and Android.

At this moment in time, Twitch Sings is in Closed Beta.

During the Closed Beta only selected streamers will be allowed to go live from the game. If you are a member of a streamer’s community you will not be able to stream at this time. If you should have access to streaming but cannot stream please reach out to your partnerships contact or singsclosedbeta@twitch.tv and provide us with your Twitch username.

Download and Setup

If you are part of the Closed Beta, please follow the instructions below to get started.

iOS Download and Setup

  • Install the TestFlight App from the App Store.
  • Check your email for a message from TestFlight.
  • Select View in TestFlight.
  • Allow Notifications.
  • Install Twitch Sings.
  • Select Open or launch the app from your Home screen.
 

PC Download and Setup

  • Install the Twitch Desktop App.
  • Sign in with your Twitch account.
  • Select My Games at the top of the app.
  • Find Twitch Sings.
  • Select Install.
  • Launch Twitch Sings.
 

Android Download and Setup

The Twitch Sings Android app will be coming soon to the Closed Beta.

Known Issues

When singing a song, the screen in the concert is black.

This happens when you have chosen dynamic or static webcam as the performance option but do not have a webcam enabled. This could be because you need to enable a camera or because the camera is in use by secondary streaming software. If your camera is in use by streaming software you can use an avatar. When you are setting up a song to sing in the Set the Stage screen click on the Avatar / Camera button and choose Avatar. If you want to enable a webcam click on the camera icon on the bottom left hand side of the screen next to the Go Live button. You can also choose and enable a camera in the Broadcast tab of the Settings menu.

Stream Archive / VOD Muted.

Single song uploads directly from Twitch Sings will not be muted. Stream archives may have muting. If you encounter a stream archive of Twitch Sings that is muted you can contest this by reaching out to Customer Support or contacting us at singsclosedbeta@twitch.tv and provide us with your Twitch username, the song that was muted, and a link to the archive with timestamp. Stream archives containing Twitch Sings content are allowed, and will not result in penalties.

Unable to sing solo songs or start duets due to being asked to get an All Access Pass.

During the Closed Beta all players should have an All Access Pass which allows them to play all songs as solos and start duets in addition to completing duets. If the game tells you that you do not have the All Access Pass, please reach out to Customer Support or contact us at singsclosedbeta@twitch.tv and provide us with your Twitch username.

Quitting the game causes it to freeze / crash.

This is a known issue that will be fixed in an upcoming update. You can force close the app if it is frozen for too long.

Avatar being reset or changed.

There is a rare issue that could occur which results in your avatar’s appearance changing. If you encounter this issue we recommend that you force quit the game and relaunch the game. Your avatar should be returned to normal. If your avatar has not changed their appearance you may need to redesign them. Any purchases of wardrobe items will still be saved.

Incorrect translation or text issues when changing language.

The Closed Beta is English only. We do not recommend changing the language of the game as the translations are not complete. If you see any issues in another language you can let us know by reaching out to singsclosedbeta@twitch.tv and telling us the platform, language and a description of the issue.

Frequently Asked Questions

 

General Questions FAQ

Is Twitch Sings Free to Play?
Sings is a free to play game. After the Closed Beta, we may explore ways to enhance the experience with paid features.
I'm interested in participating in the Closed Beta, how can I register interest?
Head to the Twitch Sings sign up form located here and provide the requested information. Please note that filling out this form is not a guarantee of access to the Closed Beta.
Are there any restrictions with Twitch Sings?
Due to licensing restrictions we are not able to offer every song in every region.
Can I upload my own music to sing?
Unfortunately, this is not currently supported.
Where can I provide feedback or make a suggestion?
In the Settings menu under the Profile section tap on the Send Feedback button. This will link you to a web browser form where you can send in feedback or suggestions.
I am having a problem with “X” where can I get help?
You can file a support ticket in the Settings menu under the Profile section tap on the Report Issue button. This will link you to a web browser form where you can create a support ticket and someone at Twitch will respond to you as soon as possible. Be sure to log in to your Twitch account at the top of the page so our support team has the information about you they need to assist!
How do I report someone in-game?
To report a player, go to their profile and tap on the triple dot ellipsis (⋯) next to the Follow / Unfollow button. You may also Block them which will block them on Twitch as well as in-game.

To report a video tap on the triple dot ellipsis (⋯) above the upper right corner of the video.

To report a video comment tap on the triple dot ellipsis on the right hand side of the comment.

To report a Singing Group’s name, bio or chat messages click into the Singing Group then tap on the triple dot ellipsis (⋯) to the right of the name.

In-game FAQ

How do I customize my in-game avatar?
Click on the Customize button to enter the avatar customization menu. On PC this is in the list of sections on the top left side of the screen. On mobile this is on the right hand side of the bottom menu with the icon of a person and a pencil.
How do I change my Display Name or Singing Group Name?
You can change your display name on Twitch.tv under the Profile tab of the Settings menu. There is a link to this page from your in-game profile: click on your Display Name and Bio to be taken there.

To change a Singing Group name you must be the group leader. The name can be changed under Singing Group Options.

How do I join a Duet?
To join a duet, tap on a song to open the Song Info page. Any open duets will be listed under the Join a Duet section. If there are no open duets listed then there are no open duets to join. You can also find open duets by searching for a song in the Search menu.

Open duets for that song will be listed in the results. If you follow other players you will see a notification in your Feed if they create any open duets. You may also Duet with users using a different platform than yourself!

Can I make a singing group private?
If you are a Group Leader or creating a new Singing Group you can set the group to the following options:

Public: Anyone can see or join the Singing Group

Invite Only: Anyone can see the Singing Group but must request to join and be approved by the leader. Players in the Singing Group can invite others to join and their request may be approved by the leader.

Hidden: Only visible to members of the group. Any new members must be invited.

My game is having performance issues, what can I do?
On the Settings page you can go to the Graphic section and lower the quality of the display. If you’re still experiencing issues please reach out via the Report Issue option on your Profile section.

Streaming / Recording FAQ

How do I record my Twitch Sings performance?
After you finish singing any song you will be asked if you would like to save your performance. If you save your performance a video will be saved on your player profile. You will also be able to find your video on your Twitch profile under the Video Producer.
Can I make my videos private?
When starting a duet you can make it Open Call which will allow anyone to complete it. You can also make a Duet invite only so only specific people you invite can complete it. Videos cannot be made private in the game.
How do I delete a video?
You can delete a video by going to your Profile and tapping on Videos. Click on the video you would like to delete. When the video loads you can click on the three dot ellipsis (⋯) button where you have the option to delete your video.
How do I share a video?
You can share a video by going to your Profile and tapping on Videos. Click on the video you would like to share. When the video loads tap on the arrow button on the bottom right hand of the video and choose how you would like to share it. You can share a video while in a Group by tapping on the camera button in the Chat text entry field.
How do I stream?
Twitch Sings allows players to go live directly from the game without requiring streaming software like OBS. You can “Go Live” from the game whenever you like while logged in with your provided Beta Account. The first time you Go Live you will see the Going Live tutorial. Once you have read through that information:
  • The Go Live button is located the bottom right hand corner of the game.
  • On PC simply tap Go Live then confirm that you would like to start streaming.
  • On iOS and Android tap on the Satellite button, this will open up the Live Options menu. Tap Go Live and confirm that you would like to start streaming.
  • Follow these steps again to end your stream when you are done.
Can I disable any of the live features and alerts if I have my own for my channel that I would prefer to use?
We offer streamers a suite of stream customization options within the game settings. Under the Broadcast tab players can adjust their audio and camera options and toggle chat and stream events on and off. Under the Events tab streamers can enable and disable the different type of events that occur during a live stream including Singer Challenges, Fan moments and notifications of Cheers, Subscriptions and Follows
I am using other streaming software and am having trouble with my camera and microphone.
Webcams can only be used by 1 program at a time in Windows. If you would like to use your webcam in game instead of OBS or other external streaming software make sure you first disable your webcam source(s)! Simply hiding them with the eye symbol will not do the job, you must click disable in properties of the Webcam source. If you wish to have a webcam both in game and your streaming software you will need 2 webcams!

OBS double mic: If you have in-game mic monitoring enabled and do not mute your microphone in OBS your audience will hear you twice, once through your OBS mic source and another time through your desktop audio source - mute one!

Are bluetooth devices (headphones, microphones) supported?
We do not currently support bluetooth headphones or microphones. However, we’ve provided some helpful tips below:

PC: For microphones you can use your computer’s internal microphone or any external microphone. We recommend USB microphones or microphones built into headphones such as Apple earbuds.

Gaming headsets with built in microphones are of varying quality and lower end versions tend to introduce monitor latency - when you hear yourself on a slight delay.

For mobile devices: we recommend headphones with microphones built into them. Keep in mind that the microphone on your headphones may be too far from your mouth. We recommend holding the mic close to your mouth so it picks up your voice better. If you don’t see the pitch indicator moving while singing, that means the game can’t hear you.