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Hearthstone Help and FAQs

Last Updated: Sep 11, 2017 02:02PM PDT
This article provides information and FAQs on the Twitch Prime promotion for Hearthstone

Hearthstone Help and FAQs

This article provides information and FAQs on the Twitch Prime promotion for Hearthstone

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  • Q. What is unique about the Hearthstone campaign?
    • A. Twitch Prime and Blizzard are teaming up to bring Twitch Prime members a free Golden Classic Card Pack, two new card backs, and more starting on September 11th! Additionally, six popular Hearthstone streamers will be competing in 3v3 matches weekly leading up to a final match at TwitchCon on October 20th and you will be able to help by playing with the team’s associated card backs! As you win games using the card back associated with each team, that team will earn more packs to play with in a weekly Grudge Match! Click here for more details!
  • Q. Do I need a Twitch Prime membership to get Hearthstone content?
    • A. Yes.
  • Q. How do I get my content for the Hearthstone campaign?
    • A. Easy! If you don’t have a Twitch Prime membership you can claim the Hearthstone content by clicking on the “Start your 30-Day free trial to claim now” on the Twitch Prime Hearthstone game page here. Content that is currently available will be sent directly to your game account.

      If you already have an active Twitch Prime membership (either paid or free trial) you can log in to your Twitch account and claim the Hearthstone content.

      Connect your Blizzard account to your Twitch account in order to receive the content by going here.

      If your Twitch account is already linked to a Blizzard account please make sure this is the account you want your Hearthstone content delivered to or update your Twitch Connections here.

  • Q. Can I link multiple Twitch Prime accounts to my Hearthstone account and get additional content?
    • A. No. Each offer can only be applied to a single Blizzard account. Each Blizzard account can only receive one offer.
  • Q. I received the error I received an error that my Twitch or Amazon account has already claimed this content. What do I do?
    • A. This happens when a different Twitch account was linked to your Amazon account (or vice versa) and claimed the Hearthstone content. Please check that the same Twitch account is linked to the Amazon account that was originally used to claim the content.
  • Q. What happens to my content if I no longer have a Prime membership or my free trial expires?
    • A. Once you claim your Hearthstone content, all content that is delivered to your game is yours to keep, subject to any Blizzard rules or policies that apply to the content.
  • Q. Can I change which Blizzard account my Hearthstone content is delivered to?
    • A. No. Once you enable content on your Blizzard account the content will always be delivered to that account. It cannot be changed.
  • Q. Do I continue to receive content if my free trial expires?
    • A. No, you need to be a Twitch Prime member to continue to receive content.
  • Q. Do I receive past content if I join Twitch Prime and claim Hearthstone content after launch?
    • A. You will only receive content that is currently available.
  • Q. I see other games on the Twitch Prime Hearthstone website. Do I have to claim each campaign separately?
    • A. Yes. Each game campaign is separate so you will have to claim each of them separately.
  • Q. Where can I get Hearthstone?
    • A. Please go here and download the game. It’s free to play!!!