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How to Take a Screenshot

Last Updated: Aug 30, 2017 04:28PM PDT
A guide on how to take a screenshot on your computer.

How to Take a Screenshot

A guide on how to take a screenshot on your computer.

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Sometimes you may be asked to submit a screenshot of an error or the window of the specific application. To help those who may not be aware how to do this we have provided the best options for your OS or the specific application.

Windows

 

Snipping Tool

The best way to make a screenshot is to use the built in screenshot tool Snipping Tool that comes with Windows XP, Vista, 7, 8, and 10.

To use this is very simple:

Make sure you have open the screen or gotten the error or issue to appear of which you are going to be taking the screenshot of.

Windows 7: Go to your Start menu > Accessories > Snipping Tool

Windows 10: Windows Icon > All Apps > Windows Accessories > Snipping Tool.

All Windows should be able to type in Snipping Tool into the search area by the Windows button to also pull up the app.

For Windows 10 users, you may want to right click on the Snippet Tool and pin it to your Start.

When you open the Snipping Tool you will see a little tools window. Click on New.

This will "fade" out the your desktop, and show you what you will be taking a screenshot. Your pointer will now become a cross-hair as well.

Use the cross-hairs to crop (or outline) the area you are to take the screenshot of.

Check the Preview and make sure it's what is needed.

If it is click the Save Snip and save to your desktop or some place you can easily access.

If it isn't then click on the New and try again.

Once you have the screenshot you wanted/needed saved; upload the attachment to your next reply by using the File Attachment feature in the lower right corner of your reply. Click on Choose File, and select your screenshot.

Print Screen

Using Print Screen is another option to all Windows users. However, the drawback is that it takes a screenshot of your entire desktop. This will include multiple monitors if you use more than one.

When you go to take an image of the error or issue to appear of which you are going to be taking the screenshot of showing. Then hit the Print Screen (may also be Print Scrn or Prnt Scrn) on your keyboard. It is usually located right of your F12 and above your Insert keys.

You will need to paste the screenshot into a graphics program. You can use the following programs for this (there are more out there, but these are some of the more commonly known and used):

  • Paint.NET (all Windows should have this)
  • Gimp (Free)
  • Adobe Photoshop

When you open your graphics program and have a fresh canvas paste the image in. You can do this by hitting CTRL + V on your keyboard. You will want to crop down the image to the error or issue and the Twitch App if it is visual at all.

Save the image and then upload the attachment to your next reply by using the File Attachment feature in the lower right corner of your reply. Click on Choose File, and select your screenshot.

 

MacOS

 

Snippeing Tool

Mac also comes with a built in screenshot feature.

Press Command (⌘) + Shift + 4. Your pointer will now become a cross-hair, and use it to outline what you want to capture.

When you make the selection for your screenshot release your mouse or trackpad button. To cancel, press the Escape (esc) key before you release the button.

Once you have created the screenshot you will find a .png file of it on your desktop (or where you may have assigned your screenshots to be saved).

Once you have the screenshot you wanted/needed saved; upload the attachment to your next reply by using the File Attachment feature in the lower right corner of your reply. Click on Choose File, and select your screenshot.

Print Screen

Very similar to the above, instead you will want to press Command (⌘) + Shift + 3. This will take a screenshot of your entire screen.

Once you have created the screenshot you will find a .png file of it on your desktop (or where you may have assigned your screenshots to be saved).

Once you have the screenshot you wanted/needed saved; upload the attachment to your next reply by using the File Attachment feature in the lower right corner of your reply. Click on Choose File, and select your screenshot.

Frequently Asked Questions

  • Q. What format can I submit an image as?
    • A. We request you submit the screenshots as a png or jpg/jpeg.
  • Q. Can I save the image into a Word doc or something similar?
    • A. For security reasons we request you do not submit images in Word docs, and only submit images in an image format (png, jpg/jpeg, etc.). If you have multiples please upload and submit them.
  • Q. The image it too large a file size to submit. What can I do?
    • A. If possible, please upload to an image hosting service (dropbox, imgur, etc. ) and provide the link. Please be aware of posting to a public host any private information in your image you may not want public.
  • Q. Will a photo of my screen using my phone work?
    • A. We ask you to please don't do this as the images may not come in clear enough to assist in troubleshooting.