Help Center Welcome, Guest Login

Understanding Viewer Count vs. Viewer List

Last Updated: Jul 26, 2017 08:27AM PDT
This article is intended for broadcasters looking to understand the difference between "Viewer Count" (number of people watching now) vs. “Viewer List” (number of chat participants).

Understanding Viewer Count vs. Viewer List

This article is intended for broadcasters looking to understand the difference between "Viewer Count" (number of people watching now) vs. “Viewer List” (number of chat participants)

Notice an error or have feedback for this article? Let us know!

The "Viewer Count" is the number of concurrent viewers. Anytime someone watches your live channel they’ll be counted as a viewer. Once they stop watching, that number will go down. The “Viewer Count” is displayed in red below the video player on Twitch.

The “Viewer List” is the list of people connected to your chat. This list only includes users that have accounts and have connected to your chat — even when they are not active in the chat. The “Viewer List” is displayed by clicking the list button which is located beside the settings cog at the bottom of chat on Twitch.

People watching without an account are tallied in the “Viewer Count” but not shown on the “Viewer List” because they do not have a username and cannot chat. Some 3rd party tools show the “Viewer List” as a raw number and may refer to it by a different name, such as “viewers”. It should be noted that this is not the same as the “Viewer Count”.

When a chat participant leaves your channel, in our iOS apps they may sometimes remain connected to your chat on our backend for up to 3 minutes. This is so that when they return to your channel, they can resume chat immediately where they left off. You can also join channels in chat-only mode on mobile devices. Because of this, there may be a difference in the two numbers.