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Partner Merchandise FAQ

Last Updated: Jul 20, 2017 10:08AM PDT
This article provides information and an FAQ on Partner Merchandise.

Partner Merchandise FAQ

This article provides information and an FAQ on Partner Merchandise.

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High-Level Summary

Sunsetting Teespring will mean the following at a very high-level:

  • The last day of our Merchandising Partnership with Teespring will be July 24th, 2017.
  • On Twitch, Partners will no longer be able to connect their Teespring account via their Dashboard to offer Twitch branded shirt campaigns.
  • On Teespring, Partners will still be allowed to run campaigns using their Teespring Account that will remain active - however any products sold after July 24th, 2017 will not have Twitch branding.
    • For Limited-time campaigns, after July 24th, the Teespring campaign will show that the “campaign has ended” and will no longer be purchasable.
    • For “Always Available” campaigns after July 24th, your campaign will continue to be available for purchase on Teespring, but will no longer have any Twitch branding.

For more detailed information, please see the FAQ below.

Partners FAQ


Partner Dashboard

  • Q: When will I get my final payout?
    • A. Partners who have earned revenue in July (leading up to the July 24th end date) will receive a final payout on September 15th, 2017.
  • Q: Will Twitch offer a different Partner Merchandise option now that Teespring is being removed?
    • A. Yes. Please rest assured that we are working towards bringing you a new on-Twitch merchandising partner in the near future.
  • Q: Will I still be able to see Teespring sales in my Revenue Tab?
    • A: Revenue Data for Teespring will no longer be available in the Twitch Revenue Dashboard after July 24th, 2017. You will now need to access your Teespring Account to view any revenue data from previous campaigns.
  • Q: Will anything change on my Partner Dashboard?
    • A: You will no longer see Teespring as an active connection on your Connection Tab and Affiliate Options will be completely removed from your Partner Dashboard.

Teespring Account

  • Q: What will happen to my Teespring account?
    • A. Your Teespring account will remain, it will just no longer be connected to your Twitch account.
  • Q: How will I get access to my Teespring Account?
    • A. Once the Teespring Accounts are uncoupled from Twitch, you can log into your Teespring account by getting a new password. You can do this by requesting a password reset on Teespring here.

Campaigns

  • Q: I have a campaign set to end after July 24th, 2017, what will happen to my campaign?
    • A. All Limited-time campaigns will end on 7/24, regardless of their end date.

      “Always Available” campaigns will continue to be available for purchase on the Teespring site. If you’d like to end your Always Available campaign, you can do so through your Teespring Account Dashboard. To learn more you can review how to here.

  • Q: What will my Teespring product page look like after the end date?
    • A. For “Always Available” campaigns after July 24th, your campaign will continue to be available for purchase on Teespring, but will no longer have any Twitch branding.

      For Limited-time campaigns, after July 24th, the your campaign will show that the “campaign has ended.”

  • Q: I am linking to my Campaign from a Panel on my Channel Page using an image or text link, will that link still work?
    • A: If you are creating a hyperlink to an “Always Available” campaign that does not use the custom Teespring panel, that link will still work. However, Limited-Time Campaigns will be closed after July 24th, so we recommend you remove any hyperlinking to Limited-time Campaigns prior to that date.
  • Q: I am using the custom Teespring Panel on my Channel Page to link to my Campaign, will that still work?
    • A: The custom Teespring panel offered to Partners will lose support on July 24th. We recommend that you remove the panel prior to that date to ensure there are no issues for viewers afterwards.
  • Q: If I run a Campaign on Teespring after this date, can I still get the Twitch Logo on my shirt?
    • A: Once Teespring is decoupled from Twitch, campaigns will no longer support the Twitch Banner for your campaign/storefront and you will no longer be able to sell a shirt on Teespring sporting the Twitch logo on the sleeve.