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Submitting a Bug Report

Last Updated: Aug 10, 2017 10:22AM PDT
Shows how you can submit bug reports to help assist in resolving issues you maybe experiencing.

Submitting a Bug Report

How to submit bug reports for both Twitch App and Twitch Messenger.

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The Twitch App has a built-in option for users to submit bug reports. This is important to do because it sends our team a lot of useful information we need to help resolve any issues.

There are a few ways to submit a bug report. Not all of the ways are available for each type of the application.

Index (click to jump):

Inside the App

This is available for:

  • Windows
  • Mac
  • Mobile
  • Web App

Desktop

Similar for Windows, Mac, and Web App.

In the Twitch App click on the icon; then select Help from the options in the menu.

Next, click on the Report A Bug option.

Next, select the closest option from the drop-down that best describes what you are experiencing an issue with. Then supply as many details as possible about the issue you are having. Things like what you were doing when it happened, if this is a new issue or has always occurred, or if you have made any recent updates to your OS or other applications. Steps to reproduce the issue are always appreciated!

Then click on SUBMIT.

Mobile

If possible, open up the Twitch Messenger on your mobile device. In the lower right corner locate the icon.

Select the Report a Bug option from the menu.

Then select the option from the categories that best describes the issue you are experiencing.

Supply extra information surrounding the issue you are having. Things like what you were doing when it happened, if this is a new issue or has always occurred, or if you have made any recent updates to your OS or other applications. Steps to reproduce the issue are always appreciated!

Then click SUBMIT.

On Login

This is available for:

  • Windows
  • Mac
  • Web App

Desktop

Being able to report a bug via the login allows you to send up information when you are experiencing issues logging into the Twitch App.

When you submit a Bug Report this way please include your Twitch Account Username and Support Ticket # if possible.

Select the type of bug and supply information about what happened.

Then hit SUBMIT.