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Twitch Prime Game Code Redemption and Installation

Last Updated: Jan 13, 2017 04:45PM PST
 

Game Code Redemption and Installation

This article explains how to get and redeem game and loot codes, earned through a Twitch Prime membership.

Notice an error or have feedback for this article? Let us know!
 
Twitch Prime is a premium experience on Twitch that is included with an Amazon Prime membership. Twitch Prime includes free games and exclusive in-game content, a free channel subscription every 30 days to be used on any Partnered channel, ad-free viewing on Twitch, exclusive emotes, and chat badge. Click here to learn more about Twitch Prime.

To play some games you will need to install them on your computer. You can only install the game via the Twitch Launcher (Beta). To get the Twitch Launcher, you can download and install via this direct link, or follow the instructions below.

Index (click to jump):

How to Redeem Codes for Digital Games and Loot
How to Install the Twitch Launcher
Frequently Asked Questions

Help & Contact

  1. On the left side-bar on any Twitch channel page, see the section "FREE WITH PRIME" for a list of games and loot available for free via your Prime membership:
  2. Select a game and click Get Code or Redeem this Offer
  3. In the case of a code, the code will appear in the same space - simply follow the steps explained to download on the panel
  4. If the button says Redeem this Offer, follow the instructions provided on the pop up

To play some games you will need to install them on your computer. You can only install the game via the Twitch Launcher (Beta). We will use Streamline as an example:
  1. Either redeem the Twitch Prime offer for free via your membership benefits, or purchase Streamline by clicking the Buy button.
  2. Click the Download button on the order completion page and a download wizard will appear:
     

     

     
  3. Click Next, then select where you would like the launcher to be installed and confirm by clicking Next:
     

     

     
  4. Confirm your Twitch account details and click Login:
     

     

     
  5. Select the game you wish to install, confirm the installation location, and click Download and Install:

 


Note: Customers outside of Twitch Prime regions are free to purchase Streamline and use the Twitch Launcher in the same manner as described above to download and install the game.
 
  • QWhat are the system requirements for the Twitch Launcher?
    • A: The Twitch Launcher is compatible with Windows 7 or later (64-bit only), network connection, and administrative privileges on your computer. Please ensure that all the required patches are installed by running Windows Update through the Start Menu.

      If you still experience difficulties after Windows Update has completed with a reboot, try directly installing KB2999226 directly from here. Then rerun the Twitch Launcher Installer. If you are still experiencing difficulties after these actions, please contact Twitch Customer Support.
  • Q: I get an error during the installation of the Twitch Launcher. How do I fix it?
    • A: In most cases, the installer fails when the user has a restart pending from updates to their PC. Restarting your PC should fix the issue.
       
  • QI get an error during the installation of the Visual C++ Runtimes. How do I fix it?
  • Q: How do I see all of my purchased games?
    • A: There are two ways for you to see all of the games that you have purchased:
    1. View them by opening the Twitch Launcher; they will all be listed on the landing page.
    2. You can also go here to see your digital order history, including games purchased on Twitch, however, free games do not appear in your digital order history.
       
  • QHow might my purchase of Streamline help support a streamer?
    • A: We are making Streamline available on Twitch to shine a spotlight on a game that celebrates the Twitch community. The game is free to anyone who signs up for a free trial of Twitch Prime, but for those in countries where Prime is not available, or for those who do not want to subscribe to Twitch Prime, we are making it available for sale. We are offering partnered streamers a bounty of 30% of the purchase price when the game is purchased via the link from their channel page. So your purchase will help support the partnered streamer who you last saw playing Streamline if he or she is eligible and opts in to this program.
       
  • QI can’t download my game. How do I fix it?
    • A: To resolve this, please try uninstalling and reinstalling the Twitch Launcher. To uninstall the Twitch Launcher:
    1. Open "Programs and Features" by clicking the "Start" button, clicking "Control Panel," clicking "Programs," and then clicking "Programs and Features."
    2. Select “Twitch Launcher (Beta)” and then click "Uninstall."
    3. Then re-download the Twitch Launcher by going to https://www.twitch.tv/, browse or search for a game you own, click the Game Details page, and then click “Download the Launcher” to initiate the download.
       
  • Q: Can I download my games again if they are uninstalled or I lose my data?
    • A: You can access your previously purchased games and in-game purchases by installing the Twitch Launcher and logging in with the same Twitch account you originally purchased the games with. Please reach out to the developer if you have issues recovering your in-game purchases.
       
  • Q: Is my game progress saved in the cloud?
    • A: Game progress may be saved locally or in the cloud. This varies by game and is determined by the developer. You may be able to recover your game progress by installing the Twitch Launcher and logging in with the Twitch account that was used to purchase the game originally. Please reach out to the developer if you have issues recovering your game progress.
       
  • Q: Can I play my games if I am not connected to the internet?
    • A: Some games require an internet connection to play, while others do not. This varies by game and is determined by the developer. We recommend checking the Game Details page on Twitch for this information, or reaching out to the developer if you have further questions.
       
  • Q: How do I delete a game from my Twitch Launcher library?
    • A: The Twitch Launcher does not support deleting games from the library. However, you can uninstall a game from your PC if you no longer wish to play it, or need to free up space. To uninstall a game:
    1. Open "Programs and Features" by clicking the Start button, then Control Panel, then click Programs, and finally Programs and Features.
    2. Select a game, and then click Uninstall.

If you are having issues redeeming codes or issues with any other Prime membership benefit, please open a ticket here and select the reason from the dropdown menu so that you can receive proper assistance with your issue.

Note: You MUST log in to the help portal before opening a support ticket about Twitch Prime.