Help Center Welcome, Guest Login

How to Redeem Coupon Codes

Last Updated: Apr 21, 2017 09:52AM PDT

How to Redeem Coupon Codes

This article walks you through the process of redeeming coupon codes for either Twitch Turbo or subscriptions to specific channels. 

Notice an error or have feedback for this article?
Let us know!
Jump to:
How to redeem a coupon code for Twitch Turbo
How to redeem a coupon code for a channel subscription
How to cancel a subscription
 
  1. Go to the Twitch Turbo page.
  2. Select “1 month” in the subscription length section in order to redeem a coupon. Do not select any other length of time - the coupon code will not work with other durations.
  3. Next, select a payment method that will be used for the subscription renewal. You must provide this information in order to complete the transaction. Should you decide to keep the Turbo subscription active after the coupon period ends, no further action is required, and your monthly Turbo subscription renewal will be charged to the payment method you have entered. Keep in mind that Twitch Turbo is a subscription service that automatically renews, meaning you grant Twitch permission to automatically charge the subscription fee to your chosen payment method at the beginning of each applicable payment period. If you do not wish to have this renewal, please refer to the cancellation instructions found at the bottom of this guide.
  4. If you are paying with a credit card, you may see a verification charge of $1.00 USD that is immediately voided. This charge is simply to confirm your payment information is valid because Twitch will use that information to charge the subscription fee should you wish to maintain a subscription to Turbo beyond the free month provided for with the coupon.
  5. To apply your promotional coupon code, click the purple button that says: Have a Promo Code?
  6. Enter your coupon/promo code and click Apply. If the coupon code turns green once entered, it is valid. If the code does not turn green, the coupon may no longer be valid or has been entered incorrectly:


     
  7. Once a valid coupon code has been applied, the price will adjust to $0.00 on the right hand side of the transaction page. Click Pay to complete this process and enjoy your free month of Twitch Turbo:

 
  1. Navigate to the subscription process for that channel by clicking the Subscribe button. If you received a coupon code, yet are unsure of the name of the channel tied to that coupon, email purchasesupport@twitch.tv with a description of the coupon code and ask for confirmation of what channel is tied to the coupon code.

  2. Select “1 month” in the subscription length section in order to redeem a coupon. Do not select any other length of time - the coupon code will not work with other durations.
  3. Next, select a payment method that will be used for the subscription renewal. You must provide this information in order to complete the transaction. Should you decide to keep the subscription active after the coupon period ends, no further action is required, and your monthly subscription renewal will be charged to the payment method you have entered. Keep in mind that the channel subscription is a subscription service that automatically renews, meaning you grant Twitch permission to automatically charge the subscription fee to your chosen payment method at the beginning of each applicable payment period.
  4. If you are paying with a credit card, you may see a verification charge of $1.00 USD that is immediately voided. This charge is simply to confirm your payment information is valid because Twitch will use that information to charge the subscription fee should you wish to maintain a subscription to the channel on a recurring basis, beyond the free month provided for with the coupon.
  5. To apply your promotional coupon code, click the purple button that says: Have a Promo Code? If you do not see an option to enter a promo code, that means there is currently no option to use a coupon code on that particular channel.
  6. Enter your coupon/promo code and click Apply. If the coupon code turns green once entered, it is valid. If the code does not turn green, the coupon may no longer be valid or has been entered incorrectly.
  7. Once a valid coupon code has been applied, the price will adjust to $0.00 on the right hand side of the transaction page. Click Pay to complete this process and enjoy your discounted channel subscription.

You may choose to cancel, or not renew, your Turbo or Channel subscription service at any time by selecting the Do Not Renew option under the subscription you wish to cancel at www.twitch.tv/subscriptions or by contacting purchasesupport@twitch.tv. Your cancellation is effective at the end of the current subscription term.

If you have any questions or concerns please email support at purchasesupport@twitch.tv.