My streams are freezing about once every 3-5 seconds, to the point where I can't watch the stream and enjoy doing so. It will lag on all resolutions, when no one else is experiencing this lag.
My speedtest.net ratings are excellent, with 50download and 4 upload.
My ISP is Time Warner Cable in Northeastern Ohio. I have spoken with them many times, cleared my TEMP folder, everything they had. After this still didn't solve anything, they escalated my case to a "Tier 3 Support" after seeing my TraceRoute for twitch.tv. I was assured that it was an issue on their end, and then when I spoke with Tier 3 support they told me it was in fact an issue with twitch.tv and quote: "Twitch.tv has a lot of problems. We never throttle our speeds.".
That’s unfortunate that Time Warner doesn’t want to help. We have had requests from numerous TWC customers, and there are also a multitude of Reddit and other threads about TWC throttling.
The proper traceroute is to live.twitch.tv and not just www.twitch.tv.
Here is one thread on how to potentially work around TWC throttling, but your mileage may vary: http://mitchribar.com/2013/02/time-warner-cable-sucks-for-youtube-twitchtv/
You may be able to find a good server if you’re trying to stream using this: http://www.teamliquid.net/forum/viewmessage.php?topic_id=326034
If you’re trying to watch, there may be some lag this weekend at high bitrates (some 720p, most 1080p) due to the MLG event, notable for non-Partner streams.
Those are the exact questions I would ask. Tell them your computer is optimized for video. Ask if there is another route they can provide.
Draco, et al:
We obviously try to peer (ie, connect directly) with as many ISPs as we can. In this case, the issue is typically bandwidth provided between the ISP and our CDN network. As we grow, there may be times when requests are more than provided bandwidth.
We will continue to work with ISPs to provide the right service for our customers. However, we do proceed cautiously as costs must be inline with us staying in business.
For Texas folks, we’ve been told Suddenlink does not have these issues.
Nmaster64 – You’re somewhat right. The issue is the pass off from the ISP to the CDN. This is a fixed bandwidth hop, thus when there are an increased requests from the CDN, the ISP does not increase the bandwidth, thus you’re sharing fixed bandwidth with many other people. We do not have any equipment in this hop, thus nothing we can do.
Turbo does not improve your routing experience.
Disingenuous? Negotiations between CDN and ISP are not simple matters. If they were, everyone would be in this business. We’re doing what we should as a startup to try to stay in business for the long run.
Does anyone want to test this and report back? http://www.bananaconda.net/2013/05/how-to-fix-lag-on-twitchtv-vimeo-and.html