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Lagging horrible when watching streams

dogfartlol Feb 07, 2013 02:00PM PST

Hi, I have been watching streams on twitch for about 6 months, but all of a sudden I am lagging all the time when viewing, But it's a lot worse when watching replays rather than watching live, There are no issues with my connection I have a steady 100mb/s download speed 14mb/s upload. My ISP is VirginMedia in case there are any known issues with connectivity. I used to watch everything on max quality and be fine, but the last month or so I have to watch on the lowest setting and it still lags. But when watching replays I have the quality on the lowest settings and it pauses every 5 seconds for about 10 seconds. I've even left it for about 30 mins came back and watched 5 mins before it started lagging again.

I'm not sure why I am having these issues, every other website seems fine, my internet is working properly. The problems are only with Twitch.

Thanks in advance

Up 2 rated Down
psnswamps: Feb 07, 2013 04:47PM PST
well im having the same kinda issues but more so with streaming i am also on virgin 100/10mb and im at a loss as to why i never any had issues and could stream for 6-8 hours with maybe the odd lag untill the other day when twitch turbo was introduced now all of a sudden my stream is laggy....
Up 5 rated Down
yorkey: Feb 08, 2013 08:04AM PST
I've found this over the passed week, but mainly through my ipad and apple tv. I could watch things fine before and now it just buffers all the time.On my pc streams seem to work ok.
I'm on bt infinity and my connection is pretty nice so it's very unlikely my internet.
Up 2 rated Down
marky1690: Feb 08, 2013 08:04AM PST
Same issues here , everything is lagging at peak times. Streaming , watching , vids . No issues previous to turbo. It feels like servers are overloaded
Up -1 rated Down
thunder047: Feb 08, 2013 08:04AM PST
All this lag started when Twitch allowed live streaming of Black Ops 2 using the in-game live stream feature. I'm sure that is causing all this server fluctuation and lag.
Up -13 rated Down
danjbudd: Feb 08, 2013 03:34PM PST
I'm with VirginMedia and havin the same issues. I haven't got the same connection as you but I have watched streams on Twitch at high quality for nearly a year now with no issue. This last week has just been terrible, even watching the vids after the stream has the same delays/lag ! Yet I can go on any other streamin site with no problems !!
Up 0 rated Down
dangleburry: Feb 11, 2013 10:03AM PST
I am getting the same issue. Start about a week ago maybe? Doesn't matter which stream or what quality, every 5-10 seconds I get a video stutter. Usually the audio will keep going however. I've checked my ping and bandwidth and I'm not seeing abnormalities. All the other sites appear to be functioning without this issue.

I also tried using different DNS servers (my ISP, Brighthouse CFL and google). Same issue.
Up -4 rated Down
yeaitooted: Feb 11, 2013 10:03AM PST
Im having the same issues on everything above 480p. It lags every 5 seconds or so and coincidentally this started to happen around the time own3d shut down so Jan 31 or so. I have 40down/5up bright house live in the florida tampa area
Up 0 rated Down
Kllepto: Feb 11, 2013 10:03AM PST
LoL Has been doing lots of tournaments lately. They are currently over 100k viewers and everything was fine before they hit 50k.. please Twitch, increase your capacity and/or give LoL there own Hardware!!
Up -13 rated Down
dreamless12: Feb 11, 2013 10:03AM PST
If you have major lag for streams have a look in task manager! I recently found out that sinds 11.3 update from adobe flash they application uses alot of cpu! for som people with older computers like me with a dual core at 1.85 ghz i get 100% on 1080p channels! hence i get lag spikes on the video!

If you have this problem to
try going into you application settings for your browser and see if more then one flash plugin is loaded , if so disable the older one!
The other thing you can do is right clicking the stream > settings> and turn off harware acceleration!

If non of that works i would kindly suggest going on the adobe forums and reporting this bug !
Because you are not alone
Up 8 rated Down
flasper7540: Feb 11, 2013 10:04AM PST
I am having the same exact problems. I have 30 down and 5 up with Time Warner Cable and just a week or two ago, everything started lagging horribly. I've tried my desktop and my laptop, and its the same thing on both. Horrible stuttering on all quality's except the very lowest, But when I watch it on my iphone, there isn't any lag. I cancelled my Turbo because of this.
Up 2 rated Down
Bet_flatliner: Feb 11, 2013 10:04AM PST
Iv'e had the same issue since twitch turbo went live, i stream alll our raids in 1080 before my stream does not lag as ive asked my viewers who come in on a nightly basis, however when i watch my own stream or replays it freezes like every 5-7 secs, ut if i take the same video and upload it to youtube the video plays fine, im frankly tired of hearing its your end test this test that when alot of us have chged no settings. So this is a twitch related seems to revolve around turbo going live.
Up 4 rated Down
novoul7: Feb 11, 2013 10:04AM PST
I am having terrible lag, too. I can watch Twitch on my iPad with no problem. Very new PC with 30 Mbps down and 5-6 Mbps up. The lag started around 2/3-2/4, and it's getting really annoying.
Up 1 rated Down
theskov: Feb 11, 2013 01:58PM PST
I'm in on this one - having terrible lag watching videos. Streams seem OK, but any recorded video is unwatchable - I get < 500 kbps. Haven't had any problems previously.
Up 2 rated Down
AL_rootz: Feb 12, 2013 03:37PM PST
I am having the same issue. Streams started stuttering a week or so ago, mostly US streams.

I am on BT infinnity with 74mbit down and 16mb up. My connection is fine and i can't even stream anymore some days.
Up 0 rated Down
Martyr84: Feb 12, 2013 07:29PM PST
Same here... Time Warner cable.. Ever since The League of Legends NA LCS which ran smoothly, it seems that I can't watch anything beyond 720p without extreme stuttering.

360p and 480p occasionally stutter.


Up -3 rated Down
kvelwulf: Feb 13, 2013 01:44PM PST
Same issue here as well for under a month now. I can only watch streams below 720p. Has been a gradual process from 1080p to 720p to 480p, etc. When its early in the morning, I can watch any stream at every setting. Otherwise evenings are just filled with hiccups, sometimes not even worth watching.

Force updated firefox, flash, direct connect to modem over router.

I use 16g ram with 6core, and have Time Warner as an ISP as well. I tried to see if twitch turbo did anything to improve this, but nothing so I just canceled the same day.
Up 7 rated Down
sizzzurrpp: Feb 13, 2013 01:44PM PST
Same problem, (list specs here), no lag before, etc. Anyone actually find out a solution for this?
Up 2 rated Down
MrAltamente: Feb 14, 2013 01:23PM PST
Well, im no diferent from all of you.
Im in Portugal with a 50Mb D and 25/30 U (http://speedtest.net/result/2448665303.png), and EVERY and i really mean every stream lags, even if it is in 240p. I enter a channel the stream starts but 5 secds later it stops, then 2/3 secds later it restarts and stops again right after and so on and son on.
What the heck is going on?
Up 1 rated Down
Blue5hroom: Feb 19, 2013 09:28AM PST
Im having the same problems,

Lagging so bad now on every stream, it says at the bottom "There seems to be a problem downloading this stream" It started a week or so back. Before i could watch 4/5 streams at once no probs. now i get nothing.


Please help Twitch people.
Up 4 rated Down
Emosalol: Feb 19, 2013 09:28AM PST
Same problem as all of you guys. Internet connection is working fine, good ping + speeds. Every stream I watch on twitch has been stuttering every 5-10 seconds. I'm assuming it's a problem between my ISP and twitch... I'm on insight communications, which was bought by Time Warner a few months ago.
Up -2 rated Down
Leucothea: Feb 19, 2013 09:28AM PST
Ran in to the same problem over the last few days. Uk on Orange/EE internet. I've tested 2 different computers, chrome, firefox and various older and newer versions of flash and it makes no difference. So it has to be an internet issue or a twitch server issue. Sometimes I even notice that some streams work fine while others stutter.
Up 0 rated Down
Reese227: Feb 20, 2013 07:43AM PST
As with everyone else here, I'm also having a lot of lag while trying to watch any stream on any quality. Seeing how some of us aren't in the same areas, it can't exactly be our ISP's fault. I'm currently on the Eastern side of the US and have TWC as my ISP.
Up 12 rated Down
Jason M: Twitch Staff Feb 20, 2013 07:45AM PST
Unfortunately, it's not uncommon that TWC throttles service to our site. Has anyone tried a traceroute to Twitch when you're trying to watch in order to see how many hops your ISP goes through to get to us, as well as response times?

Has anyone also tried using the beta url? beta.twitch.tv
Up 8 rated Down
Blue5hroom: Feb 20, 2013 12:14PM PST
Tracing route to twitch.tv [199.9.250.76]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.2.1
2 7 ms 8 ms 8 ms 213.1.112.26
3 7 ms 7 ms 13 ms 213.1.114.110
4 7 ms 8 ms 7 ms 213.1.67.174
5 8 ms 8 ms 8 ms 213.1.78.252
6 8 ms 8 ms 8 ms 213.1.78.222
7 8 ms 8 ms 7 ms 213.1.79.165
8 9 ms 11 ms 8 ms 87.237.20.242
9 23 ms 23 ms 23 ms 80.157.131.69
10 18 ms 17 ms 18 ms prs-b2-link.telia.net [62.115.9.133]
11 17 ms 76 ms 17 ms prs-bb1-link.telia.net [213.155.134.220]
12 27 ms 27 ms 27 ms ffm-bb1-link.telia.net [80.91.245.104]
13 27 ms 27 ms 27 ms ffm-b11-link.telia.net [213.155.134.85]
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * justintv-ic-150423-ffm-b11.c.telia.net [80.239.134.250] reports:
Destination net unreachable.

Trace complete.
Up -21 rated Down
Jason M: Twitch Staff Feb 20, 2013 12:15PM PST
Blue5hroom - That means your ISP does not provide a reliable route to our site. You may want to contact them and ask why.
Up 8 rated Down
KryptikMCM: Feb 20, 2013 07:59PM PST
I'm experiencing the same as many others, where the stream I'm watching plays for perhaps 2-3 seconds, followed by 2-3 seconds of stoppage. The sound plays normally usually, before jumping, but I end up getting an effective 1fps for about 80% of my watch time. My tracert attempts look very much like Blue5hroom's. Unlike most here, I'm on Verizon FIOS. I've gotten lag before but it's become unbearable since at least this past Monday, when I noticed it.
Up 0 rated Down
Blue5hroom: Feb 21, 2013 10:26AM PST
I got some more information on this lagging issue Jason m.
I was watching a stream today and when the guy was on the games menu screen. All he was doing was moving the mouse and nothing going on in the backround just his music. There was no lag what so ever.
But as soon as he started playing the game the lag came back.

So it must be fps related.

Just an idea, hope it helps.
Up 2 rated Down
blitzkiwa: Feb 21, 2013 10:26AM PST
I too have been having extreme lag ever since turbo went live. Live streams are been hit or miss since turbo but the vods are unwatchable.

a 1:3 ratio of downloading to watching time, and it doesn't load more than ten mins or so at a time.

This was never an issue a few weeks ago
Up 0 rated Down
KryptikMCM: Feb 21, 2013 10:27AM PST
I'd also like to add to my last comment that ads are unaffected, but archived videos of previous streams are. Previously recorded streams will play normally for about a minute or 2 without issue, then suddenly go into the same start-stop issue again.
Up 3 rated Down
cpaladino: Feb 21, 2013 10:27AM PST
I have been experiencing the same stutters at 720p fullscreen for the past week or two. I have Time Warner Cable.

I switched to beta.twitch.tv and I have no stutter at all. Is this expected behavior?
Up -11 rated Down
Jason M: Twitch Staff Feb 21, 2013 10:34AM PST
Lag isn't always just on the viewer side. A broadcaster with a slower machine or unreliable ISP may be presenting the lag that you see. I know my test machine is not a gaming machine and when I try to play a game and stream, it lags. Sometimes machine processing just isn't good enough.

Turbo changed nothing about how we serve video requests. If we are not under heavy load and you are experiencing lag, it may be one of several things:

1. Broadcaster has lag.
2, Your ISP is not providing a consistent route: Try a traceroute to see how the number of hops and response times. There are a few ISPs that throttle service, including Comcast and Time Warner.
3. beta.twitch.tv working where twitch.tv does not is a prime example of how an ISP may throttle a site. They throttle twitch.tv but did not include include a wildcard in front or have not yet throttled beta.twitch.tv.
Up -5 rated Down
KryptikMCM: Feb 21, 2013 12:38PM PST
As far as I know, Verizon FIOS doesn't throttle.

Also, I have not tried beta.twitch.tv yet for a live stream, but it does not change the situations regarding previous stream recordings. I still get the same highly inconsistent streaming even when other sites don't seem to have an issue. I even tested on a university connection far faster than my home connection. While more of the video loads, it still ends up with a hard cutoff point for the buffer, rather than gradually buffering the entire stream as normal.
Up -4 rated Down
Jason M: Twitch Staff Feb 21, 2013 12:48PM PST
If you're coming from outside of the US, VODs may not perform as well due to the length of route (to San Francisco) and our limited VOD service. Our focus is primarily live streams over VODs. Thus, depending on the current load on our VOD service, we may not have enough bandwidth to serve your request.
Up 5 rated Down
FourteenFour: Feb 21, 2013 02:39PM PST
I have "There seems to be a problem downloading this stream" but only on select streams. I can easily stream nearly a dozen channels at once but I run into the occasional bad stream. Best yet, with the Dale TV while he plays MWO I only get the issue while he is playing, not when he is at the game menu. He used to be fine, other MWO streamers are perfect too.

It certainly is not my ISP, I stream the majority just fine.
Up -10 rated Down
Jason M: Twitch Staff Feb 21, 2013 02:39PM PST
It's possible Dale TV is lagging and not you.
Up 0 rated Down
KryptikMCM: Feb 22, 2013 09:50AM PST
Here's my tracert log, if this helps any. I might be reading it wrong, but it seems like it's telling me it's stopping just short of the end destination


Tracing route to twitch.tv [199.9.250.76]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms Wireless_Broadband_Router.home [192.168.1.1]
2 23 ms 10 ms 11 ms L100.NWRKNJ-VFTTP-80.verizon-gni.net [108.35.37.1]
3 17 ms 10 ms 17 ms G0-3-5-0.NWRKNJ-LCR-21.verizon-gni.net [130.81.129.134]
4 10 ms 13 ms 17 ms P0-4-0-0.NWRKNJ-LCR-21.verizon-gni.net [130.81.22.62]
5 11 ms 18 ms 13 ms ge-4-3-0-0.PHIL-BB-RTR1.verizon-gni.net [130.81.17.108]
6 21 ms 17 ms 23 ms 0.xe-3-1-0.XL3.IAD8.ALTER.NET [152.63.3.65]
7 27 ms 26 ms 21 ms 0.TenGigE0-4-4-0.GW1.IAD8.ALTER.NET [152.63.33.41]
8 80 ms 63 ms 199 ms teliasonera-gw.customer.alter.net [63.125.125.42]
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 199.9.250.76 reports: Destination net unreachable.

Trace complete.

A similar tracert attempt to beta.twitch.tv almost instantly gave me the same 'destination net unreachable' error rather than timing out.
Up 2 rated Down
kvelwulf: Feb 22, 2013 09:50AM PST
Right now its 7pm my time, and twitch.tv is too hard to watch on any quality, and beta.twitch.tv also pauses, but with lesser frequency.

Around 2am my time, I can open up three to five streams and watch them all at max quality, with no stutter or slowdown.

So I don't know if this is my isp or twitch.tv, considering there are far, far less viewers also.
Up -5 rated Down
crapule31: Feb 23, 2013 01:55PM PST
hi

same problem as kvelwulf, same feel for me in france, cant see any stream when it's 16h to 00h00 time in france.

if twitch could find a solution, it would be awesome, site like proxfree does not help.
Up -4 rated Down
Jason M: Twitch Staff Feb 23, 2013 01:58PM PST
Would everyone be willing to try what's in this Reddit: http://www.reddit.com/r/leagueoflegends/comments/192e4a/after_2_years_of_unwatchable_twitch_streams_i/
Up -6 rated Down
KryptikMCM: Feb 23, 2013 06:09PM PST
Tried the reddit suggestion with no tangible difference, Jason. Still stutter stopping even at the lowest available qualities, still with the significant FPS issues even when the stream does try to play.
Up 0 rated Down
Mestitia: Feb 24, 2013 10:46AM PST
Lately I can't watch any stream either, long stutters, I have a pretty good PC and good internet and it's always worked fine. All this talk about ISP's limiting internet I tested twitch on my GF's crappy little laptop and it works FLAWLESSLY, this is on the same internet, we live together.

So I'd be willing to guess a lot of us are suffering form the same problem, and it isn't ISP's throttling or bad streams, it's some software conflict. Btw I tried the reddit fix too, didn't change a thing.
Up 1 rated Down
KryptikMCM: Feb 25, 2013 09:06AM PST
Could it be related to recent Flash Player updates? That's the only thing I can really think of that changed for me.between the last decent stream I watched and when the problem first reared up for me.
Up 1 rated Down
kvelwulf: Feb 25, 2013 09:07AM PST
I got off work this morning watched some streams at maximum quality. Woke up this even and had to reset quality to 360p, and tried the suggested fix. Sadly, this afforded no change to the evening stutter, nor improve my youtube load times (they load fast before this fix.)
Followed these instructions:
http://www.youtube.com/watch?v=vmL7w5TB9As

I just wanted to remind that I use to watch all these streams on high quality during the evening, or even multiple ones, over a month or so ago. Then roughly a week or two before own3d.tv went down, streams began to stutter, and became a gradual process to now which I am now resigned to watch 360p with occasional stutter.

I tried beta.twitch.tv, but unable to increase my quality beyond 360p without horrible stutter. During LCS, I would have to switch back and forth between www.twitch.tv and beta.twitch.tv, because either one would begin to stutter the longer I was on the stream.

Now something I have noticed, that some streams I can watch during the evening on a quality higher than 360p, I am not sure if this is because of the streamer's geographical location or whatever.
Up 11 rated Down
lightzout21: Feb 25, 2013 02:51PM PST
HEY GUYZ,i had alot of these problems watching twitch and tried everything for 2weeks to fix it and couldnt find anything,finally my brother came over and fixed it by getting rid of my firmware on netgear....
Up 8 rated Down
Blue5hroom: Feb 25, 2013 02:51PM PST
I tried the reddit suggestion fix. But nothing changed unfortunately streams are still stuttering with lag.
Up 4 rated Down
Justjb: Feb 26, 2013 10:48AM PST
I am having all the same issues. I have good and stable internet. Nothing else on the web lags at all including the new Azubu.tv or any other streaming site I can watch all in 1080p no problem. I used to be able to watch twitch.tv in 1080p no problem. Same thing happened to me it gradually got worse to where i can only watch the lowest quality with relatively no lag. I think its time Twitch take a look at things. If everyone is having the same problem around the same time and we all don't live together then maybe try and figure out what changed instead of blaming us for it.
Up 14 rated Down
cranberry_sauce: Feb 26, 2013 10:48AM PST
I've also been experience a lot of stuttering regardless of the resolution. I've ran a traceroute from my PC to Twitch and I've gotten the same exact results as Kryptic. My ISP is also Verizon and I'm hoping a solution is posted before I have to contact them.
Up 8 rated Down
dashwolfsg: Feb 26, 2013 10:48AM PST
I have been experiencing the same problems for the last 2 months and I have almost given up on watching my regular dota 2 streams.
I'm watching from Singapore and my isp is My Republic, my ip is 103.11.49.1
I ran a tracert to joindota's stream which I have previously had no problems but now is in an unwatchable state.

Tracing route to rev-199-9-254-171.justin.tv [199.9.254.171]
over a maximum of 30 hops:

1 2 ms 4 ms 2 ms 192.168.1.1
2 6 ms 6 ms 5 ms 172.25.0.1
3 7 ms 8 ms 7 ms 203.117.132.9
4 6 ms 5 ms 5 ms 203.118.7.15
5 8 ms 7 ms 8 ms anutsi11.starhub.net.sg [203.118.3.227]
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.


I'm at my wits end pretty much.

Up 7 rated Down
Jason M: Twitch Staff Feb 26, 2013 02:01PM PST
All,

Can folks with this issue please give us info here: http://bit.ly/Yyo9JD
Up -3 rated Down
Thorvil: Feb 28, 2013 01:56PM PST
Same here, 100/100 Mbit lagging on 1080p streams ever since own3d shut down, it's clear to me it's server overload, I've never had this before, I monitored my connection lately and there is literally nothing pulling down my download speed.
I'm forced to put the quality down on 720p on partnered streams and simply abandon my favorite non-partnered streamers that stream in 1080p.
Up -11 rated Down
Jason M: Twitch Staff Feb 28, 2013 01:57PM PST
To tell us more about your lag issue, please fill this out: http://bit.ly/Yyo9JD

For a possible workaround, try this: http://mitchribar.com/2013/02/time-warner-cable-sucks-for-youtube-twitchtv/
Up 3 rated Down
KryptikMCM: Feb 28, 2013 03:36PM PST
Jason, your latest link is basically the same firewall workaround as before, just done through command line processes.
Up -5 rated Down
Jason M: Twitch Staff Feb 28, 2013 03:37PM PST
True, some users found the Reddit thread confusing. This one was a bit more succinct. We're trying to determine if this helps anyone outside of TWC customers.
Up 1 rated Down
Sakefox: Mar 04, 2013 10:44AM PST
I was wondering if there was any update on this issue.

A friend and I have been experiencing this stuttering issue and everything posted has not worked. I will have stuttering when watching him and he will get some when watching me.

We are both trying to start getting into the streaming side, but it's near impossible to get anywhere when the clients are having this issue.

My friend has Comcast, I have charter and have some regulars from Sweden, France, Canada, and a few from the US. Some times they can watch without a issue, but then the next day they get nothing, but lag. I have changed bitrates, tried every server in the US. Will stream 5+ hours with 0 dropped frames. Have gotten a few viewers to try the suggestion and I have tried them too and the issue is still there and not fixed.
Up -12 rated Down
Blue5hroom: Mar 07, 2013 09:40AM PST
Lag is now fixed for me. I changed isp from orange ee to talk talk and within 2 hours of changing over all is good.

cheers for all your help.
Up -5 rated Down
turoklol: Mar 07, 2013 09:40AM PST
Just to let you guys know, I live in Calgary, Alberta using Shaw Cable for ISP. I tried the reddit fix by adding the ip filter for the ip addresses and it fixed the lag i've been experiencing this past week.
Up 2 rated Down
L0upBlanc: Mar 07, 2013 11:51AM PST
Ok guys, my isp (orange //france) apparently limited my connection to twitch.
I found a solution, an that's using a VPN.
Previously today i had around 80kb/s and right now with it, i get full speed on 1080p.
if you want to know the vpn i used it's intovpn cuz they have french ovh servers here's a link http://intovpn.com/fr/?p=12t but really i guess it works with any vpn provider.
Gl guys on fixing your lag :)
Up 11 rated Down
Tsukigato: Mar 07, 2013 07:12PM PST
Posted on that Google Docs. TWC in Austin here, have only had issues for the past couple days. Have tried all suggestions including VPN, tracert seems fine as well. beta.twitch.tv doesn't help, either.
Up 5 rated Down
Retaliation_NA: Mar 11, 2013 10:22AM PDT
TWC in Mckinney here. ISP is roadrunner and recently this week I CANNOT watch HD streams at all. It was working flawlessly in the past with no problems. It appears to be only with twitch.tv.
Up -11 rated Down
sylas_: Mar 11, 2013 10:22AM PDT
Like Tsukigato above, I am also on TWC in Austin. This issue only started this past week. I have also tried the above suggestion, and nothing has worked.
Up -5 rated Down
EviLClownLivE: Mar 11, 2013 04:23PM PDT
I'm on TWC in Arlington,TX. I can watch all streams around 480. If I switch anything to 720 or higher everything lags pretty bad. I stay at 30Mb download and 5 Mb constant rate all the time.
Up 0 rated Down
jeffhesser: Mar 12, 2013 09:39AM PDT
TWC kansas city here and the issue also started a couple weeks ago and it took me a week of not being able to use the service before really seeking out the forums. hopefully they see viewership dropping and are wondering whats up.... none of the suggestions here helped me either.
Up 0 rated Down
HOTiceTEA: Mar 12, 2013 09:39AM PDT
I'm also on TWC in El Paso, TX. I can only watch streams on 480p, but I am currently watching Azubu.tv on 1080p with no problems, I can also watch videos on Youtube in HD with no buffering problems so this seems to be a problem with just Twitch. I have tried all the fixes I have seen and nothing seems to help.
Up -2 rated Down
wrtchd: Mar 12, 2013 09:39AM PDT
TWC in Austin. I get freezes fairly often even on 480p. I have 30mb down. This only started happening in the last week or so. I tried blocking the CDN servers suggested, but this hasn't fixed the problem.
Up -1 rated Down
akavuuh: Mar 12, 2013 12:26PM PDT
PTCL ISP in Pakistan. The stream has been lagging on all resolutions. This only started to happen recently, last 1 week and before that Twitchtv was working fine. Have tried the mentioned solutions on this page to no avail. Would appreciate a fix soon. Other stream services are working fine.
Up -9 rated Down
Jason M: Twitch Staff Mar 12, 2013 12:27PM PDT
Other stream services are not the same as Twitch. Not sure which stream services you use, but are they VODs or live streams?
Up 4 rated Down
braxx1: Mar 12, 2013 03:52PM PDT
TWC in Arlington, Tx. Can only watch streams in 480p or below. Cannot watch anything higher than that. Glad to see I'm not the only one having problems in my area. 20Mb down. Started happening roughly a week or so ago. Youtube, browsing, games, etc. works great. Only twitch.tv seems to be giving me problems.
Up 1 rated Down
HOTiceTEA: Mar 12, 2013 04:45PM PDT
Jason, I can watch live streams from Youtube and Azubu.tv on HD without any problems. It only seems to be Twitch that is giving me problems, and from the latest comments I am seeing a lot of people from TWC in the Texas area are experiencing the same problems. Could there be a problem with the server our area is connecting to?
Up 2 rated Down
kamillion80: Mar 13, 2013 12:48PM PDT
I have same issue in beaumont texas and twitch started lagging did all the work arounds and nothing. I use TWC too so im thinking either TWC is throttling Twitch or there is some kinda of conflict with twitch and twc.texas.
Up 8 rated Down
akavuuh: Mar 13, 2013 12:48PM PDT
@JasonM, Other live streams such as Youtube and Azubu.tv work fine even at 720p. Also the Twitch VoDs are also buffering unusually slow. I also need to mentioned that yesterday (Tuesday 12th March) around 6:00pm GMT I did manage to watch TwitchTv streams at 420p and below (Steamer ex. WingsofDeathx). But this is no longer the case today and the lag issue is continuing.
Up -1 rated Down
Jason M: Twitch Staff Mar 13, 2013 12:55PM PDT
Azubu and YouTube use different service than us. We use RTMP for video. We are changing later this year to HLS.

ISPs simply don't like live video, notably our live video, because it is one of the most resource intensive operations (thus costly) for them to deliver. So many choose to throttle. And they'll sell you on a speedtest when the speedtest route is a predefined route that is optimized for the best return score, and not indicative of doing a resource intensive operation, like live video.

Other differences here:

Azubu: Doesn't have our traffic volume, and thus far has chosen the most expensive way (sustainable?) to start out.
YouTube/NetFlix/Hulu: Hugely VOD based, thus longer buffering for (sometimes) smoother display.
Up 2 rated Down
BlackWings3: Mar 14, 2013 10:40AM PDT
I have same issue like others. I have 50/5 mb/s internet and my provider is UPC. Other stream pages like hashd.tv or old own3d.tv are ok for me on highest quality even if I m watching more streams at same time on 1080p. When I m downloading something my download speed is something about 6mb/s. But when I m watching any twitch.tv stream it is lagging every few seconds and I dont know why. I m from Slovakia and I hope that you will fix it or I will must look on hashd.tv or other alternatives...
Up -5 rated Down
Jason M: Twitch Staff Mar 14, 2013 10:43AM PDT
Hi BlackWing3,

Are you referring to watching VODs or live streams? They are two very different products. Can you provide a traceroute to live.twitch.tv?

Also, own3d.tv is out of business.
Up -3 rated Down
Botched17: Mar 14, 2013 02:46PM PDT
@Turoklol - I'm also on Shaw, where did you find this fix?
Up 6 rated Down
BlackWings3: Mar 14, 2013 03:00PM PDT
It is lagging when i m watching stream and VODs too. But interesting is that if streamer is only on internet or something like that it doesnt lagging but when they start playing game it is lagging every few second and if i m watching VODs it is happening too (so when they are on internet etc. it is buffering fast but when they start playing some game it start buffer super slowly).

Specs of my notebook :
Processor : Intel Core i5-2430M 2,4GHz
RAM : 4GB
HDD : 600GB
GPU : nVidia GeForce GT 540M 2GB
Internet : 50/5 mb/s

So i think that my notebook is strong enough for looking on streams VODs.

When i did this test i was on wifi but streams didnt stop lagging so i hope that it doesnt matter (usually i m connected to internet with lan cable) :

Tracing route to live.twitch.tv [199.9.253.203]
over a maximum of 30 hops:

1 14 ms 1 ms 1 ms 192.168.0.1
2 29 ms 12 ms 28 ms chello089173182001.chello.sk [89.173.182.1]
3 27 ms 22 ms 26 ms chello217023250081.chello.sk [217.23.250.81]
4 28 ms 19 ms 30 ms 188-167-188-21.dynamic.chello.sk [188.167.188.21
]
5 78 ms 64 ms 47 ms de-fra03a-rd1-xe-1-1-2.aorta.net [213.46.160.33]

6 55 ms 59 ms 29 ms 84.116.132.154
7 71 ms 54 ms 31 ms 213.46.179.194.aorta.net [213.46.179.194]
8 39 ms 36 ms 44 ms ffm-bb2-link.telia.net [80.91.252.175]
9 50 ms 40 ms 36 ms ffm-b11-link.telia.net [213.155.131.225]
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.
Up -21 rated Down
Jason M: Twitch Staff Mar 14, 2013 03:01PM PDT
Hi BlackWings3,

That's a lot of hops and it still does not seem to reach our CDN (Level 3). You may want to call and ask your ISP.
Up -4 rated Down
BlackWings3: Mar 15, 2013 08:03AM PDT
@Jason M: They said that the problem is location of twitch.tv server (server is not on Slovakia).

"Video stream is very susceptible to latency and the number of devices on the road. If you want the server reduces latency to a minimum, you must fix the UPC SK peering agreements at the national level (SIX, SITEL). Whether it twitch.tv do for their customers, it is a question of their support."

So my next question is... will you do this?
Up 3 rated Down
BlackWings3: Mar 18, 2013 11:32AM PDT
@Jason M : So can you answer my question please?
Up -10 rated Down
Jason M: Twitch Staff Mar 18, 2013 11:33AM PDT
BlackWings3 - Peering with ISPs is done by another group. I've made the recommendation to do so, but these processes take time as ISPs first want money for such a deal.
Up 6 rated Down
Deifik: Mar 19, 2013 04:48PM PDT
I have been having the same issues. It is unwatchable for me. I am located in Texas and use Time Warner.

My speedtest.net gives me 30down/5up. I cannot ping www.twitch.tv.

Pinging cdn.justin.tv.c.footprint.net [8.26.219.126] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 8.26.219.126:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

When I try to tracert I get the same problems as everyone else. After about 10 hops nothing comes back and it hits the 30 hop limit.

I have tried the firewall rule and although my youtube appears to load a bit faster, it has not helped my twitch streams. I can ping other websites just fine.

Pinging www.google.com [74.125.227.146] with 32 bytes of data:
Reply from 74.125.227.146: bytes=32 time=16ms TTL=52
Reply from 74.125.227.146: bytes=32 time=15ms TTL=52
Reply from 74.125.227.146: bytes=32 time=17ms TTL=52
Reply from 74.125.227.146: bytes=32 time=17ms TTL=52

Ping statistics for 74.125.227.146:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 15ms, Maximum = 17ms, Average = 16ms
Up -10 rated Down
deifik: Mar 20, 2013 11:02AM PDT
Also, I cannot ping beta.twitch.tv

C:\Users\Steven>ping beta.twitch.tv

Pinging dev5.justin.tv [199.9.252.77] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 199.9.252.77:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
Up -3 rated Down
Jason M: Twitch Staff Mar 20, 2013 11:03AM PDT
You should ping or tracert to live.twitch.tv, not beta.twitch.tv.
Up 1 rated Down
Narnak1: Mar 25, 2013 09:47AM PDT
I did contact my ISP regarding the lag and they insist that past the first 6-8 hops they don't have any control over the packets. I've tried everything to fix the lag, including blocking those IP ranges of supposed internet hubs that throttle the traffic. Nothing has helped. I used to be able to watch 3-4 HD streams at once a few months ago with no issues. And now I can't even watch a single 480p stream without unwatchable lag.
Up -4 rated Down
Deages: Mar 25, 2013 09:47AM PDT
Tracing route to twitch.tv [199.9.250.76]
over a maximum of 30 hops:

1 10 ms 4 ms 4 ms 192.168.1.2
2 4 ms 8 ms 5 ms 192.168.1.1
3 24 ms 24 ms 25 ms 172.25.40.97
4 24 ms 24 ms 24 ms 172.25.42.89
5 25 ms 25 ms 25 ms 172.25.40.145
6 25 ms 25 ms 25 ms 172.25.50.125
7 26 ms 26 ms 27 ms 172.25.50.229
8 26 ms 25 ms 26 ms ip-65.200.31.114.VOCUS.net.au [114.31.200.65]
9 183 ms 181 ms 181 ms ten-0-2-0-0.cor03.syd03.nsw.VOCUS.net.au [175.45
.72.120]
10 182 ms 181 ms 181 ms ten-0-5-0-1.cor01.syd04.nsw.VOCUS.net.au [175.45
.72.118]
11 182 ms 182 ms 181 ms ten-0-0-0-2.cor01.sjc01.ca.VOCUS.net [114.31.199
.36]
12 181 ms 181 ms 182 ms ten-0-0-0.bdr02.sjc01.ca.VOCUS.net [114.31.199.1
91]
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.
---

Sydney AU. Reliable 20/5+ at all times FTTH and the issue is exclusive to twitch.tv on multiple devices on my network (isolated + verified). Issue started approximately 3 days ago. Please tell me it isn't trying to connect to a Singpore proxy, my ISP seems to have massive issues with those routes...
Up 8 rated Down
deifik: Mar 25, 2013 09:47AM PDT
Wanted to provide an update. I have tried pinging live.twitch.tv and got the same results, however, I have discovered that I can watch streams perfectly on my Ipad 1(wifi only). I can use my Ipad at home and streams run perfect, yet the same streams will not work on my PC. I have tried different browsers, chrome and firefox and neither work. Suggestions?
Up 4 rated Down
dagthomas: Mar 26, 2013 11:27AM PDT
Having the same issues as the others above, can't stream.
Up 14 rated Down
Slashblue45: Mar 26, 2013 11:27AM PDT
Same issue as a lot of others with TWC in Austin, TX. I was able to block the IPs that were being throttled (which still works perfectly for Youtube and other similar sites) for about a week on Twitch, and then the March 6th maintenance rolled around. Ever since that maintenance, I've not been able to watch a stream above 480p quality without constant audio/video stutter. Trace routes and ping tests to live.twitch.tv all end with request timed out/100% packet loss. I've made several calls to TWC and they're adamant that this issue is not on their end, and nothing changed on my end before/after that March 6th maintenance that started all this.
Up -5 rated Down
im_memories: Mar 26, 2013 11:27AM PDT
Hey Jason, Currently having the same problem as most people, and a lot of my friends are as well in my area in the past couple months. We have good internet and PC's and streams are lagging even at 480p Most of the time. In some cases i can get streams to work really early in the morning but it is rare. And some streamers i can watch without lag, but most i can not. I have done the Reddit suggestion /w blocking the ip's and still lag. Also, Streams work perfectly fine with your mobile app on the same internet connection if i can get the stream to load up, they will play with absolute no lag, but agian, the mobile app works when it wants to.

Here is my tracing route, any help would be great, thanks

C:\Users\Tylers>tracert live.twitch.tv

Tracing route to live.twitch.tv [199.9.253.82]
over a maximum of 30 hops:

1 3 ms 4 ms 3 ms READYSHARE [192.168.1.1]
2 * * * Request timed out.
3 13 ms 19 ms 22 ms 74-139-3-53.dhcp.insightbb.com [74.139.3.53]
4 15 ms 16 ms 18 ms tge0-12-0-3.lsvqkydb-ccr01.mwrtn.rr.com [65.29.2
6.126]
5 33 ms 32 ms 39 ms network-065-189-140-166.mwrtn.rr.com [65.189.140
.166]
6 36 ms 39 ms 47 ms ae-3-0.cr0.dca20.tbone.rr.com [66.109.6.70]
7 46 ms 36 ms 36 ms so-1-1-1.a0.alb75.tbone.rr.com [66.109.1.49]
8 128 ms 99 ms 84 ms ash-bb1-link.telia.net [80.239.132.177]
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 justintv-ic-152597-ash-bb1.c.telia.net [213.248.73.98] reports: Destinatio
n net unreachable.

Trace complete.

Up -1 rated Down
cgt_zorn: Mar 28, 2013 02:27PM PDT
TWC cincinnati ohio same issue. Same results as everyone else with a trace route.
Up -9 rated Down
Credete: Apr 01, 2013 02:03PM PDT
Tracing route to live.twitch.tv [199.9.253.203]
over a maximum of 30 hops:

1 2 ms 1 ms 1 ms buffalo.setup [192.168.11.1]
2 80 ms 35 ms 28 ms mta-75-87-160-1.new.res.rr.com [75.87.160.1]
3 10 ms 12 ms 12 ms 65.28.17.30
4 32 ms 22 ms 16 ms tge0-11-0-6.ksczksmp-ccr1.kc.rr.com [98.156.43.1
64]
5 54 ms 55 ms 71 ms ae30.hstntxl3-cr01.kc.rr.com [98.156.42.2]
6 58 ms 71 ms 55 ms 107.14.17.138
7 57 ms 53 ms 53 ms 107.14.17.141
8 53 ms 54 ms 52 ms 107.14.16.186
9 39 ms 44 ms 44 ms ae-1-60.edge4.Dallas3.Level3.net [4.69.145.13]
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.
Up -1 rated Down
Credete: Apr 01, 2013 02:04PM PDT
Sorry, forgot to add I have TWC as well, in Kansas City, KS. The lag started randomly about a month ago, and hasn't gone away since. When I'm back at Uni though, using Cox (50MBp/s DL, 5MBp/s UP), everything is fine, but at home with TWC's (10MBp/s DL, 1MBp/s UP), it's bad. Youtube works fine though, and I've tried all the firewall blocks as well.
Up -7 rated Down
varesa: Apr 01, 2013 03:09PM PDT
This is what I get:

[esa@dev ~]$ traceroute -m 100 live.twitch.tv
traceroute to live.twitch.tv (199.9.249.153), 100 hops max, 60 byte packets'
1 nblzone-gw.lau.hel.fi.nblnet.com (83.145.193.133) 140.435 ms 140.388 ms 143.646 ms
2 pertr1-te0-3-0-5.lau.hel.fi.nblnet.com (83.145.255.246) 143.739 ms 143.919 ms 144.128 ms
3 rtr1-te4-3.lau.hel.fi.nblnet.com (188.117.15.250) 144.125 ms 144.258 ms *
4 hls-b4-link.telia.net (80.239.132.5) 144.292 ms 144.514 ms 144.484 ms
5 s-bb2-link.telia.net (80.91.245.36) 144.932 ms s-bb2-link.telia.net (80.91.249.2) 144.875 ms s-bb3-link.telia.net (80.91.245.136) 148.612 ms
6 ffm-bb2-link.telia.net (213.155.134.112) 164.543 ms ffm-bb1-link.telia.net (213.155.135.46) 240.453 ms ffm-bb1-link.telia.net (213.155.133.112) 181.238 ms
7 ffm-b11-link.telia.net (213.155.134.85) 175.422 ms ffm-b11-link.telia.net (213.155.133.231) 184.255 ms ffm-b11-link.telia.net (213.155.131.225) 180.290 ms
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
17 * * *
18 * * *
19 * * *
20 * * *
21 * * *
22 * * *
23 * * *
24 * * *
25 * * *
26 * * *
27 * * *
28 * * *
29 * * *
30 * * *
31 * * *
32 * * *
33 * * *
34 * * *
35 * * *
36 * * *
37 * * *
38 * * *
39 * * *
40 * * *
41 * * *
42 * * *
43 * * *
44 * * *
45 * * *
46 * * *
47 * * *
48 * * *
49 * * *
50 * justintv-ic-150425-ffm-b11.c.telia.net (80.239.134.246) 167.731 ms !X *
Up -71 rated Down
Jason M: Twitch Staff Apr 01, 2013 03:10PM PDT
varesa - Your ping is pretty high from the first hop (140 ms). Live video data is going to be laggy with that much latency.

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