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stream going offline randomly

Threedogg Jan 15, 2013 02:58PM PST

Hi. Over the last couple of weeks, every so often my stream will go offline. Xsplit still encodes frames though not dropping anything even though the cast is offline. My internet isnt the problem either.... I was wondering if it was a problem with the site at the moment? Im currently doing a 100 hour marathon so its very stressful dealing with it during this. It went off like 5 times earlier in the space of 2 hours or so. Thanks

Up -1 rated Down
Boberg: Jan 28, 2013 03:18PM PST
I've also been experiencing similiar stuff. Is this a known issue or is there any help I can get?
Up 8 rated Down
Capitalizerx: Feb 04, 2013 02:27PM PST
Yes it also says its offline for me 2! i wana streaaaaaam
Up 3 rated Down
noobng96: Jul 18, 2013 11:07AM PDT
My internet speed down 5mbps, up 5mbps as well.When i stream it go offline suddenly.I m using Xsplit as well
Up 2 rated Down
Blooddk: Jul 18, 2013 11:07AM PDT
No idea either, same problem. My Internets good for what people say you should have. The stream works perfect for a while 5-10 min. Then randomly shuts down, if anyone finds a fix, lemme know. mrbakerdecks@yahoo.com
-Thank you!
Up -2 rated Down
Jason M: Twitch Staff Jul 18, 2013 11:09AM PDT
First, make sure you broadcast software is up to date. You may also need to check if your broadcast software requires a Twitch plugin.

Login to the site and visit your dashboard. Then go back to your broadcast software and give it a try.
Up 4 rated Down
Aaron Clay: Twitch Staff Jul 18, 2013 11:35AM PDT
This is a bug that we are currently tracking, and are looking for assistance in finding information about. Could you reply with the answers to these questions so that we can locate the root of the issue?

-Which ISP do you have?
-What streaming software are you trying? (with version #)
-Have you tried using other streaming software? (what version #)
-Which ingest server is this occurring on?
-Have you tried connecting to a different server?
-Have you tried streaming with a very low bitrate? (25% or lower of your maximum upload)
-Is your timezone correct on your profile? (editable at bottom of http://www.twitch.tv/settings)
-If you change it, does this issue still persist?
-Specific date and time you experienced this issue (as close as you can get it)
-Can you create a test account and try streaming with that (make sure to visit dashboard to create channel!). Name it USERNAME_teststream if you need a generic name.

Thank you so much for working with us to resolve this issue!
Up 2 rated Down
Aaron Clay: Twitch Staff Jul 18, 2013 07:46PM PDT
This may be a bug, and we are currently tracking this issue, and are looking for assistance in finding information about. Could you reply with the answers to these questions so that we can locate the root of the issue?

-Which ISP do you have?
-What streaming software are you trying? (with version #)
-Have you tried using other streaming software? (what version #)
-Which ingest server is this occurring on?
-Have you tried connecting to a different server?
-Have you tried streaming with a very low bitrate? (25% or lower of your maximum upload)
-Is your timezone correct on your profile? (editable at bottom of http://www.twitch.tv/settings)
-Do you have your displayname set?
-If you change it, does this issue still persist?
-Specific date and time you experienced this issue (as close as you can get it)
-Can you create a test account and try streaming with that (make sure to visit dashboard to create channel!). Name it USERNAME_teststream if you need a generic name.

Thank you so much for working with us to resolve this issue! Please answer ALL the information you can to help us (and you) out :)

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