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Xbox Live Update 11/19

l337caveman Nov 19, 2013 05:32AM PST

The new update happened at 7AM for me. I was actually watching twitch last night on my Xbox with no problems. When I woke up and checked it, there was a 14Mb update. I think it adds a search function (very useful) but now every single streamer I click on either loads unlimited advertisements that have a black screen, or the stream itself bit also a black screen. Audio comes through just fine but no video comes through and the advertisements were never-ending. I have tried uninstalling the update and reinstalling. I've tried jumping to other streams. Nothing is working. (Sorry if there are any grammatical errors, this is on my phone)

Up -33 rated Down
Support: Twitch Staff Nov 19, 2013 08:24AM PST


Thanks for letting us know. We have resolved this issue as of 8:20am PST on 11/19/2013.

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hexinky: Nov 19, 2013 09:32AM PST
Just a follow up im a EU Resident (UK) and iv'e just updated my XBOX an having this issue so was that a USA fix, an when will there be a EU one if there is one.
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wr3tch_nl: Nov 19, 2013 09:32AM PST
Having the same problem. Tried to reinstall and relaunch without succes. Any way to fix this?
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absuteshock: Nov 19, 2013 09:43AM PST
Also having the same problem. Can hear the streams but cannot see them due to black screen.

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Support: Twitch Staff Nov 19, 2013 02:35PM PST

Try uninstalling/deleting the app and any related data, then reinstall.

Up 38 rated Down
Support: Twitch Staff Nov 20, 2013 11:56AM PST

If uninstalling/reinstalling does not work for you, try these steps (we’re hoping to fix without these steps as soon as possible):

1. Go to Settings → System → Storage → All Devices → Games and Apps → Twitch
2. Select ContainerKey (Saved Game)
3. Select Delete and confirm
4. Try running the app again

Up 7 rated Down
CurlnDrag90: Nov 20, 2013 01:59PM PST
The above worked for me. Thanks Jason M
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Testinghat: Nov 20, 2013 07:06PM PST
Uninstalling and installing didn't work for me. Deleting the containerkey did work for me though.
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envxgk: Nov 21, 2013 03:34PM PST
The above worked for me. Thanks Jason M
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grambo70: Nov 21, 2013 03:34PM PST
Hey, thanks! The step by step really did help!
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raidersruleok: Nov 21, 2013 03:34PM PST
Deleteing the containerkey also worked for me. Thanks!!
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majestic25: Nov 21, 2013 03:41PM PST
Deleting the container key worked for me also, thanks very much jason!
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silentonez1: Nov 21, 2013 04:34PM PST
deleting the containerkey also worked for me thanks for the help :)
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DynaDASH: Dec 03, 2013 09:29AM PST
Came here just to say that Jason M's fix did work for me as well.

Thank you.
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nicolow24: Dec 03, 2013 09:29AM PST
Deleting the containerkey worked!
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Dinoashuk: Mar 23, 2014 03:56PM PDT
Just got a black screen on my Twitch when I try to run the app on my 360. I've uninstalled it and reinstalled it... Nothing. The only things I got in my Twitch file on my harddrive is Twitch and Twitch Title Update. No Containerkey that everyone is talking about. Help?
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Hijaka: Oct 18, 2014 05:01PM PDT
I have a blank screen and no sound on xbox one's twitch app whenever I try to play a stream. Only thing that works is the message board. I have tried the above fixes but nothing works, I am guessing these fixes are for the 360 as there are no container keys to delete.
Please advise

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