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iPad App - stream starts and stops

namowrepus Aug 15, 2013 10:16PM PDT

For the past week I've been having issues where I can't watch streams in high or medium quality on my iPad. High quality is the worst where I can barely watch for ten seconds before the stream stops with the picture frozen for another ten seconds before starting up again. On medium quality I can watch about two minutes before it freezes for about five seconds. I can watch streams on low quality and that's it. I ran a speed test and my internet connection is fine. If I go to twitch.tv on my computer I have no problems at all with the highest quality. My iPad connects via wifi. It was working just fine a week ago. Has anyone else experienced this? I updated my app last week as well which gave me the new "Chat Mode". Also, it does not matter which stream I go to (except Night's which seems to work fine for some reason in high quality).

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Theechosen01: Aug 29, 2013 09:15AM PDT
You are not alone, I am having the exact same issue. As long as I have had my ipad I have been able to watch streams on highest quality with no issues. That was until a few weeks ago. Streams now constantly stutter and freeze on high and are unwatchable. Streams work for the most part fine on medium but still very frustrating knowing this was never a issue
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Aaron Clay: Twitch Staff Aug 29, 2013 09:16AM PDT
Theechosen01, do large streams like riotgames lag for you? those are the ones generally with the most stable and best setups (and ones we've worked with them to tweak settings to be good for a majority of users.
On the same connection, do non-ios devices lag?
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Theechosen01: Aug 29, 2013 04:31PM PDT
I primarily watch blops 2 streams and notice it a ton. Another would be gianttboms's stream which has always worked like a champ until lately. Thanks for the reply
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Hatter274: Sep 05, 2013 10:52AM PDT
So anyone know a solution for this? Cus i have the same problem.
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Kegankennedy: Sep 09, 2013 08:42AM PDT
Twitch works perfect on my pc, but can't stream on Xbox as well.

Buffers every five seconds...very annoying!
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expatbaku: Sep 12, 2013 10:32AM PDT
I was streaming fine a few weeks ago, in fact it was just about perfect. Now that I updated the app (HD) on iPad it plays for about 4 min then freezes. Is there any way to put the old app back on the iPad? I also can't find any settings to send a report of problems on the app from the settings. Help! Please, I want my old app back!
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Aaron Clay: Twitch Staff Oct 04, 2013 11:29AM PDT
If you're having this issue, we would need the:

Device model:
OS Version:
App version:
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Txivi: Oct 22, 2013 01:51PM PDT
I'm getting the exact same problem. Streams works just fine in PC (source, high, etc...) connected via WiFi. Same stream, same WiFi and barely can't watch it in Twitch iOS app neither Twitch web (HTML5 player).

My device is a iPad2, iOS 7.0.2 and lastest app versión.
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Hidari42: Oct 22, 2013 01:51PM PDT
Hi all,
I am also experiencing lags in the application on ios (3rd gen iPad), ios7 with the latest available app version from twitch.
Some streamers don't lag like sirhcez, but most of them do like dyrus or even riotgames, i will try to watch the finals.
Please fix this ASAP as this is very annoying :)
Thank you and continue with the good work.
Chris
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IM_puls3: Oct 22, 2013 01:51PM PDT
The stream opens and immediately closes the whole app for me.
App version: twitch 2.3.7
Os version: 7.0.2
Device model: mc982kn/a
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Haine_13: Nov 06, 2013 02:13PM PST
Ipad retina (4th generation)
Ios 7.0.3
Last app version, wifi
Video completely black after the ad, if turn low quality it plays for 2-3 sec and freezing. The problem starts last week and its the same for all channels even riot games. Before the last update of twitch app, I could watch all streams in high quality, then it would be possible only on medium, and now impossibruuu at all
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High_End: May 25, 2014 11:04PM PDT
I also have the same problem since a couple of weeks. I habe the Sony Xperia z1 compact with the latest app version.

Please fix it.
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Hollyvo1: Jun 11, 2014 01:57PM PDT
I'm watching a stream and every second or so, it freezes. Plz help

Model:iPad mini
Version:IOS 7.1.1
Twitch: Ver. 3.0.4
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Hollyvo1: Jun 11, 2014 05:17PM PDT
You know what, nevermind.
Change it to source mode
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shammylevva: Jul 03, 2014 06:07PM PDT
Same problem here.

Model: iPad Air
Version iOS : 7.1.2
Twitch version : 3.0.4

mainly watching Hearthstone streams - work perfectly over wifi on laptop using Chrome, crashes every few minutes on iPad. It appears that immediately before the crash the screen briefly flickers and resizes as if it went into wide screen mode.

This was working fine in June its only been last few days its had this issue, app store shows no updates of twitch app. I'm a developer so happy to assist debugging.
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ShammyLevva: Jul 05, 2014 06:14PM PDT
Ok some further diagnostics it appears that it's a problem with particular streamers channels. One user Dariath's stream I was viewing appear to be in widescreen mode. The app displays his screen normally then after a few seconds jumps as if it was trying to resize then the video freezes but the audio continues. Watching it on a desktop with chrome or IE browser is fine.

Hopefully this will assist diagnosing the problem. Other users channels are fine it's only a limited number of users hence my initial thought that the problem recently appeared.
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Sherada85: Jul 11, 2014 09:23PM PDT
Hello ... So same problem has been happening to me I usually watch trumpsc hafu or other hearthstone streamers and the last two weeks maybe the streams have started freezing up stuttering a lot and buffering constantly it is pretty much unwatchable for me and changing to lower quality doesn't seem to help... I hope this can get sorted out soon ...I've never had a problem before and have been using app since last year

IPad Air
iOS 7.1.2
Twitch app version 3.0.4
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YukikoSakura: Jul 14, 2014 03:26AM PDT
When I stream there are always a few people complaining that the video keeps on freezing and that the sound is stuttering. Seems all the complaining people are watching the stream on the iPad app. When they watch my stream in a browser everything works fine.

Yesterday when I was watching a stream I experienced it for myself. I understand why these people keep on complaining about it because it makes it almost impossible to watch the stream. I already put it to source mode and that makes it better but still the video keeps on freezing and the sound keeps on stuttering until it's totally out of sync. Sometimes you even have minutes of video without sound.

To make it even worse it seems like I'm never online on the iPhone app when I'm streaming. I also noticed that with some other streamers as well. So not only do we get a lousy stream on the iPad app, it's also impossible to watch the stream on the iPhone app.

I really hope there will be a solution for this soon.

I'm using the iPad from 3th generation with IOS 7.1.2 and Twitch app version 3.0.4.
The iPhone is one from 4th generation with IOS 7.1.2 and Twitch app version 3.0.4.
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Thenuggetuk: Jul 22, 2014 03:22PM PDT
Hey guys, this happens to me on some streams not all! I have iPhone 5s and it is quite frustrating, I just went into the settings on the persons stream that froze (cog symbol) and changed the setting 'broadcast video and audio options...' From 'auto' to 'source' this seemed to make the stream work fine. I tried changing it back just to see if it was just coincidence but it froze straight away. Hope this helps!
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Dakotajohnayers: Jul 28, 2014 05:52PM PDT
Same here I'm on ipad first gen iOS 7.1.2 I'm trying to watch this stream and all the peeps in it r helping me but it works fine for audio but vid stop for a min but audio keeps going plz help
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blood_sam: Aug 05, 2014 02:43PM PDT
I'm also encountering buffering issues, streams stop every 10-15s and start again.
With big and medium streams, there is no problem (from quality low to source). But for little streams (between 0 and 20 viewers maybe), streams are not enjoyable at all.

Model : iPad 1
iOS : 5.1.1
Twitch 2.3.13 (can't update)
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Erppz: Aug 10, 2014 08:38AM PDT
Same here, last 2 / 3 weeks i can just watch streams on medium whilemon pc source aint a problem. Same internet etc. Using ipad 4 with IOS 7.1.2.

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