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Unable to connect to chat

Ramalen Jul 23, 2013 11:03AM PDT

Hello,

Whenever I try to connect to ANY chat, it does not let me connect. I enable debugging and get this error:

DEBUG: Connecting to beyondthesummit
DEBUG: Connecting to 199.9.253.210:80
DEBUG: Connection lost (199.9.253.210:80): [SecurityErrorEvent type="securityError" bubbles=false cancelable=false eventPhase=2 text="Error #2048"]
DEBUG: Reconnecting...(next is 199.9.250.239:80)
Sorry, we were unable to connect to chat. Reconnecting in 4 seconds.

Does this have something to do with my firewall? Do I need to disable something in my anti-virus? Let me know.

Thanks

Up -1 rated Down
Aaron Clay: Twitch Staff Jul 23, 2013 10:59PM PDT
I need a screenshot to share with engineers on this issue. If you can give one to me, that'd be great. Thanks!
Up -3 rated Down
Aaron Clay: Twitch Staff Jul 24, 2013 01:09PM PDT
Can you get a larger screenshot showing it persisting? To verify, this happens after you clear cache and try?
Up 4 rated Down
razor704: Jul 26, 2013 08:43AM PDT
This is the exact same thing happening to me. Im trying to stream for a chairty and I cant connect to my own stream or others doing this. Please fix this asap this is getting really annoying!
Up -18 rated Down
Aaron Clay: Twitch Staff Jul 26, 2013 08:44AM PDT
After some more feedback on a few more threads, we were able to determine that this is indeed a bug, and will be fixed. I don't have a timeline for this, but I am pushing for it as much as I can! Thanks for you guys patience and hopefully we'll get this taken care of as soon as we can.
Up -1 rated Down
madmaxx13: Jul 26, 2013 04:10PM PDT
It just keeps to trying to reconnect then in connects then when i go to type something and press enter its repeats its self saying that it will reconnect in 60 secs please fix this
Up 0 rated Down
gameingxd: Jul 29, 2013 11:28AM PDT
happening to me today was working fine yesterday
Up -6 rated Down
Primetimereaper : Aug 20, 2013 09:09AM PDT
it says i have been globally banned from chat. what did i do?
somebody please respond back and help me is there somebody i can call or what?
Up 3 rated Down
Aaron Clay: Twitch Staff Aug 20, 2013 09:09AM PDT
BTTV users were locked out yesterday to a programming error that the developer made causing everyone to spam /mods in chat. You should be fine now as the lockout is over, and the developer claim that this error was fixed.
Up 0 rated Down
Nada_o: Feb 15, 2014 11:28AM PST
Hello,

I'm reupdating this post because I have the same problem, it keeps telling me that :



DEBUG: Connecting to twitch

DEBUG: Connecting to 199.9.250.239:443

DEBUG: Connection lost (199.9.250.239:443): [SecurityErrorEvent type="securityError" bubbles=false cancelable=false eventPhase=2 text="Error #2048"]

DEBUG: Reconnecting...(next is 199.9.253.199:443)

Sorry, we were unable to connect to chat. Reconnecting in 0 seconds.

DEBUG: Connecting to 199.9.253.199:443

DEBUG: Connection lost (199.9.253.199:443): [SecurityErrorEvent type="securityError" bubbles=false cancelable=false eventPhase=2 text="Error #2048"]

DEBUG: Reconnecting...(next is 199.9.253.210:443)

Sorry, we were unable to connect to chat. Reconnecting in 0 seconds.

DEBUG: Connecting to 199.9.253.210:443

DEBUG: Connection lost (199.9.253.210:443): [SecurityErrorEvent type="securityError" bubbles=false cancelable=false eventPhase=2 text="Error #2048"]

DEBUG: Reconnecting...(next is 199.9.250.229:443)

Sorry, we were unable to connect to chat. Reconnecting in 0 seconds.

DEBUG: Connecting to 199.9.250.229:443

DEBUG: Connection lost (199.9.250.229:443): [SecurityErrorEvent type="securityError" bubbles=false cancelable=false eventPhase=2 text="Error #2048"]


I know that it works for my pc at my home, but I'm currently in a hotel : is this the reason ??

Thanks
Up -1 rated Down
xxdukedavidxx: Feb 18, 2014 12:50AM PST
I have the same problem, I haven't been able to connect to chat (I received identical error messages when I checked the debug). I have cleared my cache, cookies, and restarted chrome many times. I am using the same computer I usually do. All of a sudden, I couldn't connect to any chat. This has been going on for a couple days, so I know I wasn't just banned. I would love some help!
Up -1 rated Down
randacc42: Feb 21, 2014 03:54PM PST
Same problem
Up -2 rated Down
Boxsetz: Mar 04, 2014 11:05AM PST
I'm having the same problem as well and have been for the past three days. I can connect to chat like normal via mobile phone just not via my computer.
Up 3 rated Down
starfirepixiiee: Mar 05, 2014 11:37AM PST
I'm getting the same issue now. I was moderating the Twitchplayscrystalversion channel and suddenly lost the ability to chat. This persists on multiple channels, after running Ccleaner to remove cookies, after restarting my machine and is extremely problematic as i am unable to moderate the channel at all.

We have been receiving a large influx of trolls from the Twitchplayspokemon channel due to a bot spamming the link to our stream in their chat after a user was banned from our stream and is attempting to make people harass us.
The trolls have been causing serious problems and i could really do with having this fixed ASAP.
Up 2 rated Down
isummonthepowa: Mar 10, 2014 02:28AM PDT
Everytime I type somethign in the chat, this message pops up:

Sorry, we were unable to connect to chat. Reconnecting in 2 seconds.

And whatever I typed does not appear on the chat as well.

Any help would be awesome to fix this problem for me.
Up 1 rated Down
madman123449: Mar 12, 2014 06:44PM PDT
this same thing is happening to me @isummonthepowa idk whats going on even on mobile its doing that
Up -1 rated Down
serdarserda: Mar 17, 2014 01:58PM PDT
hay bei mir funktioniert der chat seit über 8 stunden nicht !!! was soll das bitte beheben
Up -1 rated Down
Theafcgooner: Apr 06, 2014 03:48AM PDT
Im getting this problem too, just started today. Uninstalled all browsers, uninstalled Flash, rebooted pc, relogged, tried literally everything i could think of. Cleared cache, histories, ccleaner#d my system and nothing has fixed the problem. Cannot use chat on my phone either.
Up 0 rated Down
pollepel2: Apr 17, 2014 04:25PM PDT
i have the exact same problem now what is the point of watching livestreams when i cant chat, i dont know why it happens now can i solve this?

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