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XSplit - Connection being terminated

Grim_2o0o Jul 05, 2013 11:48AM PDT

I've been using the XSplit Broadcaster for some time now, and just right now as I tried to go live using my twitch account, it keeps saying that my connection has been terminated and suggests that I test my bandwidth using the 'Test Bandwidth' button in the settings.

I've done this numerous of times and I've also tried switching the server and testing the bandwidth there, to no avail.
I thought the problem might have been the firewall, but even after turning that off and trying again, still no progress.

Up -8 rated Down
Jason M: Twitch Staff Jul 05, 2013 12:46PM PDT
What version?
Up -6 rated Down
grim_2o0o: Aug 08, 2013 10:50AM PDT
I used both the new 1.3.1307.0503 beta version and the 1.2.1303.0101 version.
Both with no success, but I am willing to try again.
Up 3 rated Down
Merchant2006: Aug 08, 2013 10:50AM PDT
Heyo Grim,

I too was having a similar problem. I went absolutely nuts trying to figure it out but something I did corrected the issue and my livestream started to work again. I had this problem on Xsplit version 1.2 I believe.

I'll do the best I can to remember the steps I took to fix the problem. If my memory serves me well, here's what I did:

[Stage 1]

- I uninstalled any plugins I had installed, such as the JTV/Twitch one.
- On the "Test Bandwith" section I selected a server that was local to mine (heck I remember connecting to US servers in desperation).
- I re-downloaded and installed the JTV/Twitch plugin.

If that didn't solve the problem then here's the next step you can take (which I believe solved the issue for me).

[Stage 2]

- I checked for updates. Xsplit then told me that it had a Beta 1.3 Update available for download, so I went ahead and installed it. After restarting/installing/updating Xsplit to v1.3, login with your details.
- Xsplit will demand you update your plugins. Do so. What I noticed was that there was a new plugin for Twitch.tv which had a Black Icon and was not purple like the old JTV/Twitch plugin.
- Install the new plugin and remove your old JTV/Twitch.tv purple plugin.
- Xsplit will do an auto-check for what server is the best for you. It should choose one in your country (if available) or the next best one.

Please note: I did this a day after I came across the "Test Bandwith" problem, I did not do "Stage 2" immediately. You may or may not have a problem with your ISP so contact them if the issue continues.

If all else fails, you can wait for the next day and see if that helps.

Dare I push my luck and say it could be an issue with Twitch? Who knows ^^, give that a shot. I've tried to be as thorough in my response as possible.

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