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Credentials are incorrect or servers may be down also

stradx Jun 05, 2013 05:29PM PDT

Been broadcasting for weeks now with no problems. today I go to use the announce feature on Xsplit, but it never really adds xsplit so whatever. I went to start broadcasting and it gives me the "Credentials are incorrect or servers may be down." my password is correct. my internet is working. My twitch channel is up on the website/dashboard. I tryed to add my stream key but it changes nothing.

Up -15 rated Down
Support: Twitch Staff Jun 05, 2013 07:18PM PDT


You will need your stream key from Go to that page and click Show Key.

Paste that into Xsplit and remove your Twitch password, like so:

Up 5 rated Down
Support: Twitch Staff Jun 28, 2013 03:21PM PDT


First check if your account is JTV or Twitch. To check, go to Insert your username where it says “username”. If the channel goes to JTV, you will not be able to get a Twitch stream key. If that is the case, submit a support request by going to, scroll to the bottom, and click Send Us an Email.

If you’re on Twitch, try this:

1. Remove the Twitch settings from your broadcast software.
2. Log out of Twitch and clear cache and cookies from your browser.
3. Login on the home page.
4. Go to and click Show Key.
5. If a key is presented, add Twitch back to your broadcast software and add the key.

Up 0 rated Down
sethinsd: Jul 01, 2013 07:35PM PDT
This solution did not work for me. Still having the issue.
Up 4 rated Down
Support: Twitch Staff Jul 01, 2013 07:36PM PDT

If you’re having this issue, what version of XSplit?

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