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Help, I've been banned!

Last Updated: Feb 01, 2014 03:21PM PST

Why are accounts banned/suspended?

Accounts are suspended for violations of our Terms of Service or DMCA.

Common reasons for account suspensions are as follows:

  • Violence and Threats: You may not publish or post direct, specific threats of violence against others. Threatening to attack an IP, or posting a public IP address of other users is explicitly prohibited.
  • Sexual Material: Nudity and other forms of sexually explicit material is prohibited. Violations of these types can end in indefinite suspension. This includes non-video content, such as chat and static images.
  • Impersonation: You may not impersonate others through the Twitch/Justin.tv service in a manner that does or is intended to mislead, confuse, or deceive others
  • Harassment: You may not harass users. This includes using our private messaging system, and/or chat systems to harass or spam users. Creating new accounts to harass users will result in all those accounts being suspended
  • Non-Gaming Content: You may not stream non-gaming content as the focus of a stream. Please keep your streams content related to gaming theme. While not all of your stream must be directly gaming, we do not allow extended periods of non-gaming  content to be streamed on Twitch.</li>
  • Trademark: We reserve the right to reclaim user names on behalf of businesses or individuals that hold legal claim or trademark on those user names. Accounts using business names and/or logos to mislead others will be indefinitely suspended.
  • Privacy: You may not publish or post other people's private and confidential information, such as credit card numbers, street address or Social Security/National Identity numbers, without their express authorization and permission.
  • Copyright: We will respond to clear and complete notices of alleged copyright infringement. Our copyright procedures are set forth in the DMCA Guidelines.<
  • Unlawful Use: You may not use our service for any unlawful purposes or for promotion of illegal activities. International users agree to comply with all local laws regarding online conduct and acceptable content.
 

Note: If you are connecting from an open Proxy, it may show you that you have been blocked from using Twitch.tv. Many open proxies have been blocked due to users abusing our Terms of Service from these proxies. We will not unblock these proxies from our site. It is recommended you do not use these services to connect to Twitch.tv.

Contesting a Channel Suspension

If you have been banned from chatting in a specific channel, you must contact either the channel moderator who banned you or the broadcaster who controls the channel itself. The decision for a Channel operator or Moderator to ban you from their room is entirely within their rights and no Twitch Staff or Global Moderator can assist you in reversing a ban decision made within a Broadcasters channel.

Contesting a Global Suspension

To contest a global account suspension, please contact us at help.twitch.tv (go to Send Us an Email at the bottom of the page) with the name of the banned account, as well as the reason you believe you were suspended. We do not guarantee that the decision will be reversed.

If your account suspension was found to be in error, we will contact you back within several business days notifying you of your account restoration. If you know your channel has been closed for copyright, we cannot and will not lift your suspension.