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Customer Support for store.twitch.tv Purchases

Last Updated: May 06, 2014 01:50PM PDT

Customer Support for the Twitch Store is handled by our partner J1NX
 

Contact Info

If you have any questions or concerns regarding an Twitch Store order, send an email to support@jinx.com.

If you have a question in regards to a Twitch subscription purpose, contact Twitch by emailing: purchasesupport@twitch.tv.
 

Exchanges

For purchases of CLOTHING, all you will need to do is send the items back to us at the address on your invoice. Please include the invoice with the return along with a note indicating what you would like instead, or that you would like a refund. All returned items must be in "as new" condition. "As new" means unwashed, unworn, and unmodified in any way. Please note that in this case, we cannot refund shipping. All returns/exchanges must be submitted within 120 days of the date we ship out your order.

Shipping

International is 2 to 3 weeks and Domestic is 7 to 10 days shipping time. Shipping on exchanges is always economy both international and domestic.
 
Returns and exchanges are completed within 3 days of our receiving them.